Technical Support Engineer - Solar & Energy Storage (Italy)

SAJ Digital Energy Germany GmbH; Lombardia; Remoto; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

SAJ is seeking a skilled pre-sales and after-sales engineer to support Sales Managers, distributors, installers and EPCs in the Italian market. You will assist with product selection, system configuration and technical solutions, and also troubleshoot installation and commissioning issues.

You will build strong relationships with customers, contribute to product launches, and communicate market feedback to Product and R&D teams. Willingness to travel within Italy and Europe is required.

Competenze

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or related field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.

Mansioni

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Conoscenze

Solar PV

Inverter

Battery energy storage

Formazione

Bachelor's degree in Electrical Engineering

Descrizione del lavoro

SAJ is seeking a skilled pre-sales and after-sales engineer to support Sales Managers, distributors, installers and EPCs in the Italian market. You will assist with product selection, system configuration and technical solutions, and also troubleshoot installation and commissioning issues.

You will build strong relationships with customers, contribute to product launches, and communicate market feedback to Product and R&D teams. Willingness to travel within Italy and Europe is required.