Technical Support Engineer | SAJ Electric | Italy (Remote)

SAJ Digital Energy Germany GmbH; Lombardia; Remote; EUR 45,000 - 65,000; Full time

Job summary

SAJ is seeking a skilled pre-sales and after-sales engineer to support Sales Managers, distributors, installers and EPCs in the Italian market. You will assist with product selection, system configuration and technical solutions, and also troubleshoot installation and commissioning issues.

You will build strong relationships with customers, contribute to product launches, and communicate market feedback to Product and R&D teams. Willingness to travel within Italy and Europe is required.

Qualifications

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or related field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Skills

Solar PV

Inverter

Battery energy storage

Education

Bachelor's degree in Electrical Engineering

Job description

SAJ is a global manufacturer and innovator of smart energy storage solutions. Since its founding in 2005, the company has also offered advanced products in power generation and industrial automation. Guided by the principle "technology-driven and service-oriented," SAJ covers the entire value chain from research and development (R&D) and production to operation and service. Driven by a successful localization strategy and a presence in over 80 countries, the company pursues the clear goal of becoming the world's leading brand in the industry and actively shaping a green future through safe and reliable technologies.

Tasks

Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within Italy and occasionally within Europe.
• Fluent Italian and good English skills are required. Chinese is preferred.