Energy Storage Tech Support Engineer — Remote/Italy Field

Pytes Europe; Lombardia; Remote; EUR 48,000 - 70,000; Full time

Benefits offered by this job

Competitive salary + bonus

Training and career development

Dynamic international team

Travel within Italy and abroad

Job summary

Shanghai Pytes is seeking a hands-on Technical Support Engineer to back up Residential and Commercial & Industrial energy storage systems in Italy. You will bridge customers, partners, and R&D/service teams, handling pre-sales support, commissioning, troubleshooting, and training.

The role requires a Bachelor's degree in Eng, 3+ years in ESS or related power electronics, fluency in Italian and English, and willingness to travel within Italy with occasional international trips.

Qualifications

• Bachelor’s degree in Electrical/Electronic Engineering, Energy, Automation, or related field.
• 3+ years of technical support/service experience in energy storage, solar inverters, UPS, EV charging, or power electronics.
• Solid knowledge of LV/MV electrical systems, single/three-phase systems, electrical schematics, batteries, BMS, PCS, and EMS.
• Familiar with Italian grid codes and certification requirements for ESS; CEI 0-21 / CEI 0-16 experience preferred.
• Fluent in Italian; professional working proficiency in English.

Responsibilities

• Provide pre-sales and post-sales technical support to distributors, installers, EPCs, and end customers for residential and C&I ESS.
• Support system design, product selection, configuration, commissioning, and grid connection.
• Troubleshoot BESS, PCS, battery, BMS, and EMS issues remotely and on-site; perform root cause analysis.
• Handle firmware upgrades, parameter settings, communication issues (Modbus, CAN, RS485, Ethernet), and monitoring platforms.
• Manage warranty/RMA cases, spare parts, and service reports.
• Deliver technical training and create local documentation, FAQs, and service bulletins.
• Work with HQ R&D, product, and quality teams to uplift issues & improve products.
• Ensure compliance with Italian safety and grid connection standards (CEI 0-21 / CEI 0-16).
• Collect market and customer feedback to support product localization.

Job description

Shanghai Pytes is seeking a hands-on Technical Support Engineer to back up Residential and Commercial & Industrial energy storage systems in Italy. You will bridge customers, partners, and R&D/service teams, handling pre-sales support, commissioning, troubleshooting, and training.

The role requires a Bachelor's degree in Eng, 3+ years in ESS or related power electronics, fluency in Italian and English, and willingness to travel within Italy with occasional international trips.