Technical Support Engineer

SAJ Electric; Italia; On-site; EUR 42,000 - 66,000; Full time

Job summary

SAJ Electric is seeking a qualified professional to provide pre-sales and after-sales technical support across the Italian market. You will assist sales managers, distributors, installers and EPCs with product selection, configuration and technical solutions.

Role involves troubleshooting, field service, training delivery and ongoing collaboration with Product and R&D teams to resolve issues and support launches. Fluency in Italian and English is required with some travel within Europe.

Qualifications

• Bachelor's degree in Electrical Engineering, Electronics, Renewable Energy, Automation or related field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems.
• Good understanding of PV systems, inverters, batteries and system commissioning.
• Experience in technical support, field service, application engineering or pre-sales engineering preferred.
• Strong troubleshooting and problem-solving skills.
• Fluent Italian and good English skills.

Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection and system configuration.
• Deliver after-sales technical support, troubleshooting installation, commissioning and product-related issues.
• Build and maintain strong technical relationships with key customers through meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.
• Collect and communicate customer requirements and market feedback to Product and R&D teams.
• Support local product testing and validation, including firmware and software testing.
• Maintain and localise technical documentation such as manuals and training materials.
• Collaborate with Sales, Product, Service and R&D teams to ensure timely resolution of issues.

Skills

Pre-sales

Troubleshooting

Customer relationships

Technical training

Documentation

Education

Bachelor's degree in Electrical Engineering, Electronics, Renewable Energy, Automation

Tools

PV systems

Inverters

System integration

Job description

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.


• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.


• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.


• Support new product launches, technical training, webinars, workshops and customer events in the Italian market.


• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.


• Support local product testing and validation, including firmware, software, compatibility and system integration testing.


• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.


• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.


• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.


• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.


• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.


• Strong troubleshooting and problem-solving skills.


• Comfortable communicating directly with installers, distributors, EPCs and professional customers.


• Strong customer-service mindset and ability to manage technical issues independently.


• Good communication and cross-functional collaboration skills.


• Willingness to travel within Italy and occasionally within Europe.


• Fluent Italian and good English skills are required. Chinese is preferred.