Technical Service Specialist - Abruzzo e Marche

Abbott Laboratories; Roma; In loco; EUR 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

Abbott is seeking a Technical Service Specialist to perform planned maintenance, hardware and software upgrades, and to back up first-line service. The role includes assisting with installations and deinstallations, with success measured by customer satisfaction and service KPIs.

The ideal candidate has a bachelor degree in engineering and 2–3 years of relevant experience, plus strong communication skills and proficiency with analytical tools and software.

Competenze

• Bachelor degree or equivalent in engineering or related field.
• 2–3 years experience in a similar position.
• Strong communication skills and customer engagement.
• Experience interacting with lab staff and service customers.
• Ability to diagnose issues using analytical tools and software.

Mansioni

• Provides first line service to Abbott Ambassadors and customers.
• Schedules and performs planned maintenance activities.
• Assists with instrument installations and deinstallations.
• Maintains high customer satisfaction through professional service.

Conoscenze

Customer engagement

Communication skills

Analytical tools

Software knowledge

Formazione

Bachelor degree or equivalent experience

Mechanical Engineer

Electrical Engineer

Biomedical Engineer

Biotechnology Engineer

Clinical Engineer

Strumenti

Analytical software

Descrizione del lavoro

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Primary objective of the position

Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

Major accountabilities
• Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
• Schedules and perform planned maintenance (PM) activities
• Assists with instrument installations and deinstallations
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

Educational background
• Bachelor degree or equivalent experience is required
• Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.

Requirements / Work experience
• 2/3 Years experience in a similar position
• Successful engagement with customers, specifically lab staff
• Technical expert for product line responsibility
• Strong communication skills
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software