Field Technical Service Engineer - Diagnostic Instruments

Abbott Laboratories; Roma; In loco; EUR 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

Abbott is seeking a Technical Service Specialist to perform planned maintenance, hardware and software upgrades, and to back up first-line service. The role includes assisting with installations and deinstallations, with success measured by customer satisfaction and service KPIs.

The ideal candidate has a bachelor degree in engineering and 2–3 years of relevant experience, plus strong communication skills and proficiency with analytical tools and software.

Competenze

• Bachelor degree or equivalent in engineering or related field.
• 2–3 years experience in a similar position.
• Strong communication skills and customer engagement.
• Experience interacting with lab staff and service customers.
• Ability to diagnose issues using analytical tools and software.

Mansioni

• Provides first line service to Abbott Ambassadors and customers.
• Schedules and performs planned maintenance activities.
• Assists with instrument installations and deinstallations.
• Maintains high customer satisfaction through professional service.

Conoscenze

Customer engagement

Communication skills

Analytical tools

Software knowledge

Formazione

Bachelor degree or equivalent experience

Mechanical Engineer

Electrical Engineer

Biomedical Engineer

Biotechnology Engineer

Clinical Engineer

Strumenti

Analytical software

Descrizione del lavoro

Abbott is seeking a Technical Service Specialist to perform planned maintenance, hardware and software upgrades, and to back up first-line service. The role includes assisting with installations and deinstallations, with success measured by customer satisfaction and service KPIs.

The ideal candidate has a bachelor degree in engineering and 2–3 years of relevant experience, plus strong communication skills and proficiency with analytical tools and software.