Ambassador - Abruzzo e Marche

Thornton Tomasetti; Roma; In loco; EUR 46.000 - 60.000; Tempo pieno

Descrizione del lavoro

Abbott is hiring an Ambassador in Rome to manage and expand existing accounts, strengthen customer relationships and improve account profitability.

The role requires a Bachelor’s degree or equivalent, 1–3 years in diagnostics, and fluency in Italian and English. You will forecast revenue, negotiate contracts, lead post-sales efforts, and drive customer satisfaction while supporting cross-functional teams.

Competenze

• Bachelor's degree or equivalent experience required.
• Degree in Biomedical Engineering, Electrical/Mechanical Engineering, Medical Technology, Biology, Pharmacy, or Business preferred.
• 1–3 years in the diagnostics industry, focused on account management and profitability.

Mansioni

• Full revenue accountability, including forecasting and target achievement.
• Act as Abbott's primary contact and trusted advisor for customers.
• Manage account development, including strategic account management and post-sales implementation.
• Identify opportunities for product/menu expansion and support sales activities.
• Prepare and conduct regular business reviews with customers.
• Renew core accounts and negotiate long-term contracts.

Conoscenze

Account management

Customer relationships

Solution selling

Communication skills

Stakeholder management

Product/industry knowledge

Problem solving

Long-term strategic mindset

Formazione

Bachelor's degree

Engineering/Business degree preferred

Descrizione del lavoro

JOB DESCRIPTION: Primary Function Abbott Ambassador

The Abbott Ambassador is responsible for managing and expanding existing accounts, managing and strengthening customer relationships, and improving account profitability.

Key Responsibilities

• Full revenue accountability, including forecasting and achievement of target performance.
• Act as a trusted partner and advisor, serving as Abbott's primary point of contact for customers.
• Manage and drive account development, including key activities such as strategic account management and post-sales implementation processes.
• Identify opportunities for new product and menu expansion and support sales activities.
• Prepare and conduct regular business reviews with customers.
• Manage routine renewals of core business accounts and negotiate long-term contracts.
• Support the implementation of new tests.
• Provide ongoing customer training and coaching as required.
• Oversee the progress of cross-functional implementation teams (post-sales) together with the Project Manager.
• Success in this role is measured through business profitability, customer satisfaction score (NPS), contract renewal rate, and managed revenue.

Education and Required Skills

• Bachelor's degree or equivalent experience required.
• A degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Medical Technology, Biology, Pharmacy, or Business is preferred.
• 1 to 3 years of experience in the diagnostics industry, with a focus on managing and expanding existing accounts, strengthening customer relationships, and improving account profitability.
• Proven success in a similar role, supported by management references and customer testimonials.
• Demonstrated ability to engage effectively with customers, including senior management and key stakeholders.
• Strong product and industry knowledge.
• Solid understanding of customer decision-making processes and stakeholder dynamics.
• Strong solution-selling and relationship-building skills.
• Excellent communication skills.
• Ability to identify issues and lead problem-solving efforts.
• Long-term strategic account management mindset.
• Fluency in the local language and English is required; additional languages are considered an advantage.

Employment Classification: Employee, Level B1, Chemical and Pharmaceutical Industry National Collective Bargaining Agreement (CCNL).

Gross Annual Salary (RAL): min €46,000 max €60,000. Target Bonus: 20%. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Sales Force DIVISION: CRLB Core Lab LOCATION: Italy > Rome : Via Giorgio Ribotta 9 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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