Technical Service Specialist - Abruzzo e Marche

Abbott; Abruzzo; In loco; EUR 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Abbott is seeking a Technical Service Specialist in Rome, Italy to perform scheduled maintenance, hardware and software upgrades, and assist with installations and deinstallations.

You will provide first line service to Abbott Ambassadors, schedule PM activities, and support lab staff with issue resolution. A Bachelor degree in Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer and 2–3 years of relevant experience are required, with strong communication and analytical skills.

Competenze

• 2/3 Years experience in a similar position.
• Successful engagement with customers, specifically lab staff.
• Technical expert for product line responsibility.
• Strong communication skills.
• Ability to identify and drive resolution of issues.
• Strong experience in use of analytical tools and software.

Mansioni

• Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
• Schedules and perform planned maintenance (PM) activities
• Assists with instrument installations and deinstallations

Conoscenze

Customer engagement

Strong communication

Analytical software

Formazione

Bachelor degree or equivalent

Mechanical/Electrical/Biomedical/ Biotechnology/Clinical Engineer

Descrizione del lavoro

JOB DESCRIPTION:

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company’s commitment to improving patient care and lowering overall costs.

Primary objective of the position

Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

Major accountabilities

• Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
• Schedules and perform planned maintenance (PM) activities
• Assists with instrument installations and deinstallations

Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

Educational background

• Bachelor degree or equivalent experience is required
• Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.

Requirements / Work experience

• 2/3 Years experience in a similar position
• Successful engagement with customers, specifically lab staff
• Technical expert for product line responsibility
• Strong communication skills
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Field Services

DIVISION:

CRLB Core Lab

LOCATION:

Italy > Rome : Via Giorgio Ribotta 9

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable