Technical Service Field Professional

Brady Europe, Middle-East & Africa; Emilia-Romagna; In loco; EUR 28.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Functional car

Mobile phone

Meal vouchers

Descrizione del lavoro

Brady Europe, Middle-East & Africa is seeking a Field Technical Service Professional based in Italy (Bologna/Milano area) to repair, service, and install Brady equipment at customer sites. The role emphasizes efficient field days, customer satisfaction, and collaboration with dispatch and sales teams.

Travel across Italy is required 3–4 days a week. The ideal candidate has a technical background, fluency in Italian and good English, and a strong interest in technology such as Arduino and 3D

Competenze

• Educational background related to the job.
• Fluent Italian and good English; French and Spanish a plus.
• Willingness to learn and adapt to changing situations.
• Interest in technology (Arduino, 3D printing) and experience with THT printing systems is an advantage.
• Ability to prioritize work and manage time effectively.
• Teamwork and customer relations orientation.

Mansioni

• You are responsible for all onsite technical support activities such as repairs, service, installations, training, problem-solving.
• When in the office, you assist the solutions or repair team with day-to-day activities.
• You ensure follow-up with customers and involve sales if a conflict arises to ensure satisfaction.
• You organize and plan field interventions efficiently with the dispatcher.
• You work with the administrative tools and procedures in place.
• You contact suppliers regarding technical issues or product improvements to benefit customers.
• During customer contact, you identify sales or service leads.
• Understand and implement Q&E objectives and policy in day-to-day work.

Conoscenze

Italian language

English language

Customer service mindset

Problem solving

Teamwork

Formazione

Educational background in related field

Strumenti

Arduino

THT printing systems

Descrizione del lavoro

The goal of the team is to give instant and adequate assistance to customers, distributors and Brady personnel regarding technical issues. The team is also responsible for after sales support and repair on the Brady hardware and software systems keeping customer satisfaction in mind.

The field technical service professional is responsible for repairing, servicing and installing Brady equipment at the customers. The goal is to work as efficiently as possible by optimizing the field days by being with the customer.

Responsibilities

• You are responsible for all onsite technical support activities such as repairs, service,installations, training, problem-solving, ...
• When you are in the office, you assist the solutions or repair team with their day-to-dayactivities
• You ensure the follow-up towards the customers. In case of a conflict or disagreement, you need to involve the sales representative to ensure customer satisfaction
• You organize/plan the field interventions efficiently together with the dispatcher
• You work with the administrative tools and procedures that are in place
• You contact our suppliers concerning technical issues or product improvements to grantsolutions towards our customers
• During contact with the customer, you easily see opportunities for sales or service leads
• Related to the Quality & Environment Management System : Understand and implement the Q&E Objectives and Policy in the day to day work andthe requirements of the Q&E Management System applicable in the job

Required skills and competences :

• You have an educational background in relation with the job
• You are fluent (written and spoken) in Italian and good in English (French andSpanish is a plus)
• You are listening and thirsty to learn
• You show a personal interest in technology (Arduino, 3D printing,...) and experiencewith THT printing systems is an advantage
• You know how to deal with changing situations and difficulties by quickly findingappropriate solutions
• You have a sense of priority and you organize your work time effectively andefficiently
• You appreciate team work and demonstrate cooperation
• You have commercial flair and a huge interest in establishing strong customerrelations

Where ?

You are based in Italy in Bologna (but operating all over the country) and report to the Regional Field Lead. The main office is located in Milano. xlwpduy You will have to travel 3 to 4 days a week in Italy.

What do we offer ?

• A regular position
• Fixed and variable remuneration with : functional car, mobile phone, meal vouchers...