Technical Service Field Professional

Brady Europe, Middle-East & Africa; Bologna; In loco; EUR 40.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Functional car

Mobile phone

Meal vouchers

Descrizione del lavoro

Brady Europe, Middle-East & Africa seeks a Field Technical Service Professional based in Bologna, Italy to repair, service and install Brady equipment at customer sites. The role emphasizes efficient field days and strong customer focus.

You will use your technical background to diagnose issues, perform installations and provide training, while collaborating with dispatch and sales teams to maximize customer satisfaction. Travel across Italy is expected.

Competenze

• Educational background related to the job.
• Fluent Italian and good English; French/Spanish a plus.
• Strong learning and problem-solving attitude.
• Interest in technology: Arduino, 3D printing; THT printing experience is a plus.
• Able to adapt to changing situations and find quick solutions.
• Good time management and prioritization.
• Team player with cooperative mindset.
• Commercial flair and interest in customer relations.

Mansioni

• Provide onsite technical support: repairs, servicing, installations, training and problem solving.
• Assist solutions or repair teams from the office.
• Follow up with customers; involve sales rep to ensure satisfaction when needed.
• Plan field interventions with dispatcher for efficiency.
• Use administrative tools and procedures in daily work.
• Communicate with suppliers on issues or product improvements.
• Identify sales or service leads during customer interactions.
• Align with Q&E objectives and policies in daily work.

Conoscenze

Fluent Italian

Good English

French or Spanish (plus)

Problem solving

Learning mindset

Teamwork

Commercial flair

Formazione

Technical/engineering education

Strumenti

Arduino

3D printing

THT printing systems

Descrizione del lavoro

The goal of the team is to give instant and adequate assistance to customers, distributors and Brady personnel regarding technical issues. The team is also responsible for after sales support and repair on the Brady hardware and software systems keeping customer satisfaction in mind.

The field technical service professional is responsible for repairing, servicing and installing Brady equipment at the customers. The goal is to work as efficiently as possible by optimizing the field days by being with the customer.

Responsibilities

• You are responsible for all onsite technical support activities such as repairs, service,installations, training, problem-solving, …
• When you are in the office, you assist the solutions or repair team with their day-to-dayactivities
• You ensure the follow-up towards the customers. In case of a conflict or disagreement,you need to involve the sales representative to ensure customer satisfaction
• You organize/plan the field interventions efficiently together with the dispatcher
• You work with the administrative tools and procedures that are in place
• You contact our suppliers concerning technical issues or product improvements to grantsolutions towards our customers
• During contact with the customer, you easily see opportunities for sales or service leads
• Related to the Quality & Environment Management System : Understand and implement the Q&E Objectives and Policy in the day to day work andthe requirements of the Q&E Management System applicable in the job

Required skills and competences :

• You have an educational background in relation with the job
• You are fluent (written and spoken) in Italian and good in English (French andSpanish is a plus)
• You are listening and thirsty to learn
• You show a personal interest in technology (Arduino, 3D printing,…) and experiencewith THT printing systems is an advantage
• You know how to deal with changing situations and difficulties by quickly findingappropriate solutions
• You have a sense of priority and you organize your work time effectively andefficiently
• You appreciate team work and demonstrate cooperation
• You have commercial flair and a huge interest in establishing strong customerrelations

Where ?

You are based in

Italy in Bologna

(but operating all over the country) and report to the Regional Field Lead. The main office is located in Milano. xysqume You will have to travel 3 to 4 days a week in Italy.

What do we offer ?

• A regular position
• Fixed and variable remuneration with : functional car, mobile phone, meal vouchers…