Service Coordinator

Markem-Imaje; Assago; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Health Care

Performance-based yearly merit increase

Ticket restaurant

Parking close to the office

Growth opportunities

Job summary

A leading technology firm in Italy is seeking a Senior Talent Acquisition Partner to enhance field service operations. The ideal candidate will have administrative experience, strong organizational skills, and fluency in Italian and English. This role involves managing service requests, optimizing resources, and ensuring exceptional customer support. With a focus on personal growth within an international environment, this position offers robust benefits and valuable growth opportunities.

Qualifications

• 1-2 years of experience in a similar role in a fast-paced environment.
• Proven track record in administrative tasks.
• High level of Italian communication.

Responsibilities

• Maintain Field Service Technicians planning board in ERP.
• Process installations and repairs requests in SAP.
• Perform duties related to invoice collection and client communication.

Skills

Organizational skills

Interpersonal skills

Customer oriented

Communication in fluent English

Logical thinking

MS Office proficiency

English fluency

Tools

SAP

ERP systems

Job description

Senior Talent Acquisition Partner at Markem-Imaje, DII (Dover Industries Italy) and Solaris

We are looking for a highly organized and motivated Service Coordinator to manage field service operations, ensuring efficient scheduling, resource optimization, and excellent customer support within a fast‑paced environment.

What you will do:

• Maintain a current and accurate Field Service Technicians planning board in ERP to optimize resource efficiency, availability and customer responsiveness.
• Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.
• Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.
• Perform duties related to invoice collection; credit validation, obtaining purchase orders and prompt invoicing of completed service notifications.
• Determine service stock availability, control and process advance shipments of service parts.
• Prepare and send quotations for services to customers.

What you need to have:

• 1-2 years of similar experience in a highly demanding and fast paced environment.
• Proven track record in positions with administrative tasks.
• Proven experience of working within SAP environment would be a plus.
• High level of Italian. Able to communicate properly in fluent English, both verbal and written.
• Ability to demonstrate logical thinking process and troubleshooting.
• Good organizational skills and ability to set priorities and manage time effectively.
• Strong interpersonal, customer oriented and relationship management skills.
• Proficient with MS Office, especially Outlook and Excel.
• Ability to work independently.

What we offer:

• Health Care
• Performance based yearly merit increase
• Ticket restaurant
• Parking closed to the office and good access by public transport
• Growth opportunities & international environment

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness, and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.