Technical Service Field Professional

Brady Europe, Middle-East & Africa; Bardi; In loco; EUR 38.000 - 54.000; Tempo pieno

Descrizione del lavoro

Brady Europe, Middle-East & Africa is seeking a Field Technical Service Professional based in Bologna, Italy, with travel across Italy. You will repair, service and install Brady equipment at customers and support the team in the office.

A focus on customer satisfaction, problem-solving and efficient field planning is essential. The role requires fluent Italian and good English, with willingness to travel 3–4 days a week across Italy.

Competenze

• Educational background related to the job.
• Fluent Italian and good English; French/Spanish a plus.
• Interest in technology (Arduino, 3D printing) and experience with THT printing systems is a plus.
• Ability to adapt to changing situations and find appropriate solutions.
• Strong sense of priority and able to organize work time efficiently.

Mansioni

• Provide onsite technical support: repairs, service, installations, training, problem-solving.
• Assist solutions/repair team from the office with day-to-day activities.
• Ensure follow-up with customers; involve sales rep if conflicts arise.
• Plan field interventions efficiently with dispatcher.
• Use administrative tools and procedures in daily work.
• Contact suppliers regarding technical issues or product improvements.
• Identify sales or service leads during customer interactions.
• Understand and apply Q&E objectives and policy in daily work.

Conoscenze

Fluent Italian

Proficient English

Customer service

Technical aptitude

Travel readiness

Teamwork

Problem solving

Arduino / 3D printing

Formazione

Technical education

Strumenti

THT printing systems

Descrizione del lavoro

The goal of the team is to give instant and adequate assistance to customers, distributors and Brady personnel regarding technical issues. The team is also responsible for after sales support and repair on the Brady hardware and software systems keeping customer satisfaction in mind.

The field technical service professional is responsible for repairing, servicing and installing Brady equipment at the customers. The goal is to work as efficiently as possible by optimizing the field days by being with the customer.

Responsibilities

• You are responsible for all onsite technical support activities such as repairs, service,installations, training, problem-solving, ...
• When you are in the office, you assist the solutions or repair team with their day-to-day activities
• You ensure the follow-up towards the customers. In case of a conflict or disagreement, you need to involve the sales representative to ensure customer satisfaction
• You organize/plan the field interventions efficiently together with the dispatcher
• You work with the administrative tools and procedures that are in place
• You contact our suppliers concerning technical issues or product improvements to grantsolutions towards our customers
• During contact with the customer, you easily see opportunities for sales or service leads
• Related to the Quality & Environment Management System : Understand and implement the Q&E Objectives and Policy in the day to day work andthe requirements of the Q&E Management System applicable in the job

Required skills and competences :

• You have an educational background in relation with the job
• You are fluent (written and spoken) in Italian and good in English (French andSpanish is a plus)
• You are listening and thirsty to learn
• You show a personal interest in technology (Arduino, 3D printing,...) and experiencewith THT printing systems is an advantage
• You know how to deal with changing situations and difficulties by quickly findingappropriate solutions
• You have a sense of priority and you organize your work time effectively andefficiently
• You appreciate team work and demonstrate cooperation
• You have commercial flair and a huge interest in establishing strong customerrelations

Where ?

You are based in Italy in Bologna (but operating all over the country) and report to the Regional Field Lead. The main office is located in Milano. xysqume You will have to travel 3 to 4 days a week in Italy.

What do we offer ?

• A regular position
• Fixed and variable remuneration with : functional car, mobile phone, meal vouchers...