Technical Customer Engineer

Nordson Corporation; Italia; On-site; EUR 42,000 - 62,000; Full time

Job summary

Nordson Packaging in Italy seeks a motivated Technical Customer Engineer to support on-site installation, maintenance, and troubleshooting for packaging equipment in the North-West Piedmont region. Frequent travel and collaboration with Sales drive service revenue and customer satisfaction.

The role requires strong electromechanical expertise, PLC troubleshooting, and fluency in Italian and English, with a focus on safe, compliant field work and high-quality service delivery.

Qualifications

• Electrician or electrical engineer background in packaging preferred.
• 3–5 years in industrial service or equipment installation.
• Experience with PLC troubleshooting required.
• Strong troubleshooting with electromechanical, electronic, and networked systems.
• Ability to read and apply technical documentation and service procedures.
• Excellent customer service orientation; strong Italian and English skills.

Responsibilities

• Provide on-site technical support and service across the North-West Piedmont region.
• Install, configure, maintain, and repair packaging equipment per procedures.
• Diagnose hardware, software, and system issues; document findings.
• Prioritize service requests to meet commitments and revenue targets.
• Collaborate with Sales to identify service opportunities and growth.
• Deliver basic user training and ensure safety and quality regulations.

Skills

Electrical engineering

Industrial service experience

PLC troubleshooting

Electromechanical systems

Technical documentation

Customer service orientation

English

Italian

SAP C4C

CRM tools

Microsoft Office

Education

Electrical engineering or equivalent

Tools

SAP C4C

CRM tools

Microsoft Office

Job description

NordsonPackaging ,a globalleader in precision dispensing, fluid management, and related technologies, isseekinga highly motivated and talented Technical Customer Engineer to join our team in Italy.We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

The Technical Customer Engineer is responsible for providing on-site technical support, installation, maintenance, and troubleshooting services to customers throughout the North-West Piedmont region of Italy.

Working directly with customers, this role ensures the reliable operation and optimal performance of packaging equipment and systems, resolves technical issues efficiently, and delivers a high level of customer satisfaction.

The position requires strong technical expertise, a customer-focused approach, and frequent travel within the assigned territory.

In addition, the Technical Customer Engineer II collaborates closely with the Sales Team to identify service opportunities and contribute to the achievement of Service revenue and budget targets, supporting business growth and customer retention.

Role and Responsibilities

• Provide on-site technical support and service activities at customer locations throughout the North-West Piedmont region.

• Install, configure, maintain, and repair company equipment and systems according to established procedures.

• Diagnose and resolve hardware, software, and system-related issues in a timely manner.

• Document service activities, maintenance actions, and technical findings in accordance with company requirements.

• Manage customer service requests and effectively prioritize activities to meet service commitments.

• Collaborate closely with the Sales Team to identify service opportunities and achieve Service revenue and budget targets, supporting business growth and customer satisfaction.

• Establish and maintain strong customer relationships through professional communication and high-quality service delivery.

• Provide technical guidance and basic user training as needed.

• Ensure compliance with safety regulations, quality standards, and company policies while performing field activities.

• Maintain company tools, equipment, and service inventory in good working condition.

• Identify recurring issues and recommend improvements to enhance product performance and customer satisfaction.

Skills and Qualifications

• Electrician or electrical engineer or equivalent education and work experience ideally in the packaging industry.

• 3-5 years successful experience in industrial service or equipment installation is required.

• Experience with PLC troubleshooting required.

• Strong technical troubleshooting and analytical skills with the ability to diagnose and resolve complex equipment and system issues.

• Solid understanding of electromechanical, electronic, computer, and network-based systems.

• Ability to read, interpret, and apply technical documentation, manuals, and service procedures.

• Strong customer service orientation with the ability to build and maintain effective customer relationships.

• Excellent verbal and written communication skills both Italian and English

• Ability to work independently, manage multiple priorities, and make sound decisions in a fast-paced field environment.

• Strong organizational and time management skills

• Proficiency in Microsoft Office applications, SAP C4C, and other service management and customer relationship management (CRM) tools.

• Ability to collaborate effectively with cross-functional teams, including Technical Support, Engineering, Operations, and Sales.

• Adaptability and willingness to learn new technologies, products, and procedures.

• Ability to identify service business opportunities while supporting customers in the field.

Travel requirements

• This position involves an estimated 70–80% travel commitment across the assigned North-West Piedmont territory.

• Willingness to travel and support customers outside the designated territory based on business requirements, customer needs, and operational priorities, including periodic international travel.

• Willingness to travel overnight as needed to maintain high service levels and ensure prompt customer support.

About Nordson Packaging

Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whetheryou’rejust beginning your career oryou’rea seasoned professional,there’sa place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.

Our recruitment process is designed toidentifythe best qualified candidates for the role, and we are committed to ensuring a fair andequitableinterview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.