Strategic Technical Account Manager & Trusted Advisor

SonarSource; Italia; À distance; EUR 90 000 - 130 000; Plein temps

Résumé du poste

SonarSource is seeking an experienced Senior Account Manager to drive adoption of Sonar solutions within enterprise accounts in Italy. You will listen to technical pains, plan adoption strategies, and advocate for product improvements while promoting our code quality and security capabilities.

You will lead business reviews, align roadmap value with customer needs, and help customers stay current on Active versions to maximize value. A global role with a strong emphasis on customer outcomes.

Qualifications

• 5+ years in software development or DevOps
• 5+ years in pre- or post-sales customer-facing activities
• Excellent listening and communication skills
• Able to formalize customer needs and advocate internally
• Autonomy to work with limited supervision
• Proactive, collaborative team player

Responsabilités

• Actively listen and formalize Account technical pains or adoption inhibitors
• Develop plans to overcome customer pains and inhibitors
• Report product gaps and advocate for their resolution
• Promote Sonar methodology to govern code quality and security improvements
• Assist sponsors in promotion and evangelization of the Sonar ecosystem
• Keep Accounts updated on roadmap and value of upcoming releases; collect feedback
• Lead Quarterly Business Reviews with Account Sales representatives
• Conduct deployment audits and drive remediation plans for Accounts
• Contribute to Account Management plans with Sales Representatives
• Elaborate technical strategy and input on commercial strategy for the Account
• Stay updated on technical status, progress, threats, and opportunities for maturity

Connaissances

Software development

DevOps

Customer-facing

Presentation skills

Communication

Autonomy

Team collaboration

Formation

Bachelor's degree in CS or related field

Description du poste

SonarSource is seeking an experienced Senior Account Manager to drive adoption of Sonar solutions within enterprise accounts in Italy. You will listen to technical pains, plan adoption strategies, and advocate for product improvements while promoting our code quality and security capabilities.

You will lead business reviews, align roadmap value with customer needs, and help customers stay current on Active versions to maximize value. A global role with a strong emphasis on customer outcomes.