Strategic Partner Engagement Lead

Onebrief; Vicenza; On-site; EUR 90,000 - 120,000; Full time

Job summary

Onebrief is seeking a Partner Engagement Manager to serve as the customer’s trusted technical partner, maintaining fluency in the platform and delivering ongoing, role‑specific training as the product evolves. You will bridge the gap between engineering and the customer and ensure user adoption of new capabilities across commands.

In this in-person role in Vicenza, Italy, you will coordinate with customers, translate product updates into practical impact, and drive adoption through hands-on

Qualifications

• Proven experience in leading operational planning within a military context, preferably at multi‑star headquarters.
• Exposure to large staff planning through Professional Military Education or service experience.
• Familiarity with major military planning exercises and software deployment on classified networks.
• Proven ability to expand business presence within a customer location with emphasis on software/tech solutions.
• Experience in customer support and coordinating incidents with customers and engineering teams.
• Strong technical skills to master the application and liaise with customers on technical matters.
• Proven ability to navigate large government organizations and deliver successful outcomes.
• Current Top Secret clearance with eligibility for SCI and access to DOD facilities.

Responsibilities

• Clearly communicate user needs to the product team and maintain high product proficiency.
• Understand and leverage company resources to meet goals.
• Lead or support exercises.
• Observe users to recommend product improvements.
• Identify workflow gaps and drive adoption through coaching and configuration.
• Coordinate with customers and product engineering during incidents.
• Align team efforts to ensure synchronized planning across commands.
• Enable expansion and upsell opportunities by communicating the Onebrief value proposition.

Skills

Operational planning

Military context

Customer relationship

Communication

Cross-functional collaboration

Product/Engineering liaison

Education

Professional Military Education

Job description

Onebrief is seeking a Partner Engagement Manager to serve as the customer’s trusted technical partner, maintaining fluency in the platform and delivering ongoing, role‑specific training as the product evolves. You will bridge the gap between engineering and the customer and ensure user adoption of new capabilities across commands.

In this in-person role in Vicenza, Italy, you will coordinate with customers, translate product updates into practical impact, and drive adoption through hands-on