Strategic Enterprise Payments Account Manager

EngineersOfAI; Milano; On-site; EUR 55,000 - 90,000; Full time

Job summary

Adyen in Milan is seeking an Enterprise Account Manager who will develop and manage relationships with international merchants, delivering payments insights and strategic guidance to grow their businesses.

You will own the customer relationship across multiple accounts, driving commercial discussions, identifying expansion opportunities, and coordinating cross-functional projects in a fast-paced environment with high autonomy and global exposure. Fluent in Italian and English.

Qualifications

• 4+ years of experience in account management, enterprise sales, or complex software/financial services.
• Ability to build relationships at all management levels.
• Experience leading strategic payments conversations and presenting business reviews.
• Strong business acumen and analytical skills to guide client goals.
• Ability to synthesize data and tell a compelling story.
• Proficiency in Italian and English (written and spoken).

Responsibilities

• Manage relationships with international merchants and cross-functional stakeholders.
• Drive commercial discussions and meet targets for assigned accounts.
• Provide strategic payments guidance and education to customers.
• Identify expansion opportunities and value-added product opportunities.
• Coordinate multi-department projects and ensure timely delivery.
• Serve as voice of the customer and provide internal feedback.

Skills

Relationship management

Commercial acumen

Strategic consultation

Project management

Data storytelling

Italian and English fluency

Job description

Adyen in Milan is seeking an Enterprise Account Manager who will develop and manage relationships with international merchants, delivering payments insights and strategic guidance to grow their businesses.

You will own the customer relationship across multiple accounts, driving commercial discussions, identifying expansion opportunities, and coordinating cross-functional projects in a fast-paced environment with high autonomy and global exposure. Fluent in Italian and English.