Growth-Driven Commercial Account Manager (Italy)

AVP; Toscana; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Learning budget

Vacation days

Hybrid work

Home office budget

Pension scheme

Employee discount

Job summary

Sendcloud Florence is seeking a Commercial Account Manager to grow revenue within our Italian customer base. You will identify expansion opportunities, lead renewals, and collaborate with teams to deliver value for clients across ecommerce and logistics.

With 1–2 years in commercial or customer success roles, fluency in Italian, Spanish, and English, and experience with CRM tools, you will shape engagement strategies and contribute to scalable playbooks that support growth.

Qualifications

• 1–2 years of experience in Commercial roles, Customer Success, or Account Management, ideally in SaaS, logistics, or e-commerce.
• Bachelor's degree or equivalent, preferably in a commercial or business-related field.

Responsibilities

• Drive revenue growth within the existing Italian customer base by identifying opportunities before customers articulate them.
• Lead upsell and cross-sell conversations by translating customer data into actionable revenue opportunities.
• Lead renewal processes with confidence to hit retention targets and reduce churn.
• Build personalised engagement strategies for each customer segment and ensure timely outreach.
• Collaborate across departments to turn ideas into impactful successes and ensure alignment.
• Contribute to playbooks, processes, and tooling that scale customer success across the team.

Skills

Commercial awareness

Account management

Customer success

SaaS

Revenue growth

Education

Bachelor's degree or equivalent

Tools

Hubspot

Gainsight

Job description

Sendcloud Florence is seeking a Commercial Account Manager to grow revenue within our Italian customer base. You will identify expansion opportunities, lead renewals, and collaborate with teams to deliver value for clients across ecommerce and logistics.

With 1–2 years in commercial or customer success roles, fluency in Italian, Spanish, and English, and experience with CRM tools, you will shape engagement strategies and contribute to scalable playbooks that support growth.