Account Manager

Scalapay; Milano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Scalapay is seeking a motivated Account Manager in Italy to manage a portfolio of merchant partners, drive growth through upselling and cross-selling, and analyse data to report key metrics. You will lead client calls, conduct business reviews, and coordinate with internal teams to ensure successful Go-Live and seamless integrations.

You will stay proactive with merchants, provide revenue optimisation strategies, and participate in co-marketing activities.

Competenze

• 2–3 years of account management or business consulting experience.
• Strong business acumen and proven ability to grow partnerships.
• Excellent communication, proactive, organized and data-driven.
• Fluency in Italian and English.

Mansioni

• Retain and grow your portfolio by leading sales calls, business reviews, and recurring check-ins to increase Total Transaction Volume and revenue.
• Maximise account value by upselling and cross-selling Scalapay services.
• Manage portfolio Go-Live, support sales to reduce time-to-market and negotiate best settings with merchants.
• Optimise integration and collaboration to achieve maximum penetration across portfolio.
• Provide consultancy to merchants on revenue and marketing using Scalapay Value Proposition.
• Manage co-marketing activities with merchants to attract Scalapay’s customer audience.
• Use data analysis to spot opportunities and present sales findings.
• Create case studies and best practices to scale account management and improve sales conversion.
• Test new approaches to increase volume and revenue; provide weekly forecasts to manager.
• Be an advocate for merchants with internal stakeholders to improve business model and products.
• Meet merchants face-to-face via on-site visits, fairs, and events (travel up to 30%).

Conoscenze

Business acumen

Partnership growth

Upselling

Cross-selling

Communication

Project management

Italian & English

Account management

Descrizione del lavoro

THE MISSION

We are looking for a motivated Account Manager to create long‑term, trusting relationships with our merchant partners in Italy. The Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively driving growth through product upselling and the cross‑selling of additional services. Additionally, the Account Manager will be responsible for collecting, analysing, preparing, and reporting key data points.

Key Responsibilities

• Retain and grow your portfolio by leading sales calls, business reviews, and recurring check‑ins with the purpose to increase the current Total Transaction Volume and Revenue generated by the assigned Merchants Portfolio;
• Maximise account value by systematically identifying opportunities for product upselling and the cross‑selling of Scalapay’s ecosystem of services;
• Manage the Go‑Live of your assigned portfolio, assisting the sales team in reducing time‑to‑market and negotiating the best setting with the merchant;
• Optimise integration and collaboration to achieve maximum penetration with all your assigned portfolio, by enabling Scalapay for the full customer base and making us the most appealing option;
• Provide consultancy to our merchants on how to optimise revenue and marketing, leveraging Scalapay Value Proposition and your knowledge;
• Manage co‑marketing activities with your merchants to attract the Scalapay’s customer audience to increase revenue, collaborating with our internal Affiliate and Marketing team;
• Use data analysis to spot business opportunities and present custom sales presentations with relevant findings and research;
• Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improve our sales conversion;
• Test new approaches to increase Total Transaction Volume and Revenue and provide weekly forecast to your manager;
• Be an advocate for your merchants with internal stakeholders with the goal of improving our business model, integrations, products and services;
• Meet your merchants face‑to‑face regularly via on‑site visits, fairs, events, and other field activities (traveling time will account for at least 30% of the role);

Minimum Qualifications

• Strong business acumen;
• Proven ability to grow partnerships;
• Proven experience in upselling and cross‑selling to maximise Merchants portfolios Total Transaction Volume;
• Excellent communication skills; proactive, organised and data‑driven profile;
• Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines;
• Proficiency in Italian, and English is a must;
• 2/3 years experience in account management and/or business consultant.

Hiring process

• A quick chat with one of our Talent Acquisition team members;
• A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation;
• A case study to test your hard skills, that will be debriefed with the Hiring Manager and VP Growth;
• A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.

Compensation

Compensation will be determined based on skills, experience, and qualifications. Expected gross annual base salary: EUR 35,000 – 40,000, plus variable compensation of EUR 10,000 – 15,000 based on performance.