Store Performance & Omnichannel Lead

Sephora; Scandicci; On-site; EUR 30,000 - 48,000; Full time

Job summary

Sephora Firenze is seeking a Specialist to actively manage KPI-driven omnichannel activities, including Sephora+, Click & Collect, app downloads, and performance monitoring.

You will lead a store team, ensure quality standards for makeup, skincare, and fragrance, train staff, and coordinate with Trade & Communication on events and promotions, while maintaining stock and store policies. Fluency in English is valued; 3-4 years in retail leadership recommended.

Qualifications

• Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder).
• Knowledge of key commerce KPIs, and confidence in budget management, analysis, and daily reporting.
• Business and goals orientation.
• English professional knowledge.
• Relationships management.
• Analysis and reporting skills.

Responsibilities

• Managing and monitoring qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket…) and Omnichannel services (Sephora+, Click & collect, App download).
• Monitoring team performances (both personal and store KPIs) and define corrective actions.
• Managing the department team and its performances, developing team members skills and talents.
• Ensuring quality standards of its own department (makeup, skincare, fragrance, Sephora Collection).
• Training on technical skills.
• Resolving any disputes.
• Developing team working spirit and animate every member of the team to make them achieve their goals.
• Informing the team through briefing about the current results and the daily/monthly objectives.
• Guaranteeing the best Customer Journey ensuring guidelines respect.
• Monitoring and sharing daily results with Store Manager and all the team.
• Ensuring the respect of all the company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication).
• Managing performances of In Store services (internal, external)
• Organizing and planning the Booxi platform.
• Daily correspondence with Trade & Communication Department to coordinate activities and happenings in store (events, masterclass and Digiclass).
• Supporting Managers in daily activities, actively contributing to the development of the store's commercial and HR strategy.
• Managing the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.

Skills

KPI analysis

Team leadership

Budget management

Communication

English proficiency

Job description

Sephora Firenze is seeking a Specialist to actively manage KPI-driven omnichannel activities, including Sephora+, Click & Collect, app downloads, and performance monitoring.

You will lead a store team, ensure quality standards for makeup, skincare, and fragrance, train staff, and coordinate with Trade & Communication on events and promotions, while maintaining stock and store policies. Fluency in English is valued; 3-4 years in retail leadership recommended.