Specialist - Firenze

Sephora; Scandicci; On-site; EUR 30,000 - 48,000; Full time

Job summary

Sephora Firenze is seeking a Specialist to actively manage KPI-driven omnichannel activities, including Sephora+, Click & Collect, app downloads, and performance monitoring.

You will lead a store team, ensure quality standards for makeup, skincare, and fragrance, train staff, and coordinate with Trade & Communication on events and promotions, while maintaining stock and store policies. Fluency in English is valued; 3-4 years in retail leadership recommended.

Qualifications

• Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder).
• Knowledge of key commerce KPIs, and confidence in budget management, analysis, and daily reporting.
• Business and goals orientation.
• English professional knowledge.
• Relationships management.
• Analysis and reporting skills.

Responsibilities

• Managing and monitoring qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket…) and Omnichannel services (Sephora+, Click & collect, App download).
• Monitoring team performances (both personal and store KPIs) and define corrective actions.
• Managing the department team and its performances, developing team members skills and talents.
• Ensuring quality standards of its own department (makeup, skincare, fragrance, Sephora Collection).
• Training on technical skills.
• Resolving any disputes.
• Developing team working spirit and animate every member of the team to make them achieve their goals.
• Informing the team through briefing about the current results and the daily/monthly objectives.
• Guaranteeing the best Customer Journey ensuring guidelines respect.
• Monitoring and sharing daily results with Store Manager and all the team.
• Ensuring the respect of all the company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication).
• Managing performances of In Store services (internal, external)
• Organizing and planning the Booxi platform.
• Daily correspondence with Trade & Communication Department to coordinate activities and happenings in store (events, masterclass and Digiclass).
• Supporting Managers in daily activities, actively contributing to the development of the store's commercial and HR strategy.
• Managing the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.

Skills

KPI analysis

Team leadership

Budget management

Communication

English proficiency

Job description

As a Specialist, and a valued member of one of the Firenze team, you will excel and enjoy this position if you are ready to actively handle the following missions:Managing and monitoring qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket…) and Omnichannel services (Sephora+, Click & collect, App download).Monitoring team performances (both personal and store KPIs) and define corrective actions.Managing the department team and its performances, developing team members skills and talents.Ensuring quality standards of its own department (makeup, skincare, fragrance, Sephora Collection)Training on technical skills.Resolving any disputes.Developing team working spirit and animate every member of the team to make them achieve their goals.Informing the team through briefing about the current results and the daily/monthly objectives.Guaranteeing the best Costumer Journey ensuring guidelines respect.Monitoring and sharing daily results with Store Manager and all the team.Ensuring the respect of all the company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication).Managing performances of In Store services (internal, external)Organizing and planning the Booxi platform.Daily correspondence with Trade &Communication Department to coordinate activities and happenings in store (events, masterclass and Digiclass).Supporting Managers in daily activities, actively contributing to the development of the store's commercial and HR strategy.Managing the stockroom, maintaining optimal stock levels in accordance with product replenishment cycles and merchandising strategies.Minimum of 3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably within dynamic, multinational retail environments.Knowledge of key commerce KPIs, and confidence in budget management, analysis, and daily reporting.Business and goals orientationEnglish professional knowledgeRelationships managementAnalysis and reporting skills

Here are the Key Competencies for this Role:

• Critical Thinking To approach situations with a global perspective, focusing on the most important aspects of problems by connecting different variables and factors.
• Drives Results To effectively guide the completion of activities to achieve expected results.
• Resilience To ensure continuous performance even under stress or pressure, overcoming obstacles and learning from setbacks.
• Collaborate Actively contribute to teamwork.
• Excellence Orientation To prioritize tasks to be completed, making choices without sacrificing the appropriate level of excellence.
• Planning & Organization Ability to organize the workday based on assigned tasks and priorities.

How to be successful in the role and at Sephora:

By staying results-oriented and proactive in this fast-paced and dynamic environment, you'll contribute to the success of Sephora.