Store Manager

Totême; Milano; On-site; EUR 65,000 - 90,000; Full time

Job summary

TOTEME is seeking an experienced Store Manager for our new Milan store. You will lead the team, drive commercial performance and deliver an elevated client experience from opening onwards.

You will oversee all aspects of the store, including sales, clienteling, operations, visual merchandising, budgeting, staffing, and reporting, ensuring collaboration with the Buying team and a focus on luxury service and brand aesthetics.

Qualifications

• Five years of store management experience in luxury retail.
• Experience leading a team and developing staff.
• Experience in omnichannel environments and CRM.
• Fluent English, written and spoken.

Responsibilities

• Deliver excellent customer service and build long-term client relationships.
• Drive sales targets, KPIs and store performance.
• Recruit, lead, coach and develop the store team.
• Plan budgets, stock and visual merchandising.
• Oversee operations, reporting and procedures.
• Support store policies and sustainability initiatives.

Skills

Store management

Team leadership

CRM platforms

Omnichannel

Reporting skills

Tools

CRM platforms

Job description

About TOTEME

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations, and the notion of style.

With an appreciation for how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Archetype pieces are realized in authentic materials, rich textures and graphic silhouettes. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals, and spaces.

TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create women’s and men’s collections spanning ready-to-wear, shoes, bags, accessories, and jewelry.

The Role

TOTEME is looking for an experienced Store Manager to lead our new store in Milan. In this role, you will be responsible for building and leading the store team, driving commercial performance, and establishing an elevated client experience from opening onwards.

You will oversee all aspects of the store, from sales and clienteling to team development, operations and visual merchandising, creating a culture of accountability, exceptional service and long-term client relationships.

Responsibilities

• Deliver excellent customer service with a focus on building and maintaining long-term client relationships.
• Take ownership of sales targets, KPIs and overall store performance.
• Recruit, lead, coach and develop the store team to achieve sales targets and service standards.
• Plan, delegate and follow up on the store’s daily operational tasks.
• Create and maintain staff schedules.
• Plan budgets and expenses with a sustainable and cost-conscious mindset.
• Manage stock levels, logistics and sell-through.
• Implement company procedures and reporting activities.
• Develop and implement store policies and strategies.
• Work towards long-term Key Performance Indicators (KPIs) and business goals.
• Provide product and client feedback to the Buying team.
• Lead the store’s Visual Merchandising and overall upkeep.
• Develop efficient workflows.
• Plan and manage in-store events.
• Participate in and contribute to TOTEME’s social and environmental sustainability strategy.

Your Profile

• At least five years of experience in store management within luxury retail.
• Experience leading and developing a team.
• Experience working in an omnichannel environment.
• Experience with Customer Relationship Management (CRM) systems.
• Experience with back-office operations management.
• Experience generating reports and guidelines.
• Fluent in English, both written and spoken.

About You

• A strong leader with an interest in people and their development.
• Self-motivated, solution-oriented and hands-on.
• Strong organizational skills with the ability to multitask and work under pressure.
• Business and results-oriented with a strong commercial drive.
• Customer-focused with the ability to build lasting relationships.
• A strong visual eye and attention to detail.
• Passionate about TOTEME with an understanding of the brand and aesthetic.
• Available to work a flexible schedule, including evenings and weekends.

This is a full-time position based at TOTEME’s new store in Milan starting as soon as possible.

TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia.

TOTEME has an internal career development and title framework and the job title used in the recruitment ad may differ from the title used internally at TOTEME.

Candidates progress through application, screening, interviews or case assessments, followed by final pre-employment checks and a formal offer before joining our team. We anonymize names and personal details in applications during the screening stage to support fair and skills-based hiring.

By applying to this position, I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to two years from the submission date. Find out more about our privacy policy here.