Store Manager (W/M) - Rinascente Tritone Roma

Zadig&Voltaire; Roma; Sur place; EUR 42 000 - 60 000; Plein temps

Résumé du poste

Zadig & Voltaire in Rome, Italy, is seeking a Store Manager to lead the store team and manage daily activities, driving performance and delivering an exceptional luxury shopping experience. You will lead, coach and develop the team, ensure stock and cash processes are accurate, and build strong client relationships with a focus on premium service and brand presentation.

Fluency in English is required; other languages are a plus, and candidates who combine commercial acumen with a genuine passion

Qualifications

• Proven experience in a retail management role.
• Strong commercial mindset focused on results.
• Leadership and communication skills.
• Customer-centric approach and service excellence.
• Organised with attention to detail.

Responsabilités

• Lead and grow the business with a strong understanding of performance drivers.
• Monitor, analyse and optimise KPIs to ensure consistent results.
• Design and implement action plans to boost sales and performance.
• Build long-term customer loyalty through excellent experiences.
• Oversee stock management, cash handling, logistics and reporting.
• Oversee day-to-day store operations ensuring efficiency.

Connaissances

Retail management

Leadership

Customer service

English fluency

Description du poste

Zadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig & Voltaire is the embodiment of a new luxury.

A chic and relaxed luxury.

To see the current collection: www.zadig-et-voltaire.com

The Store Manager its a key position in the store. Connecting and engaging with the team and customers, ensuring that daily activities are managed excellently, and steering the shop and team's performance towards success.

Key Responsibilities

• Lead and grow the business with a strong understanding of performance drivers and commercial priorities.
• Monitor, analyse and optimise key performance indicators to ensure consistent results.
• Design and implement action plans to boost sales and overall business performance.
• Build long-term customer loyalty by delivering an excellent experience and developing strong client relationships.
• Ensure the correct execution of internal processes related to stock management, cash handling, logistics and operational reporting in line with head office guidelines.
• Oversee day-to-day store operations, guaranteeing efficiency and compliance at all levels.

People Management & Development

• Lead, motivate and develop the team through ongoing coaching and support.
• Provide regular feedback and guidance to help the team achieve and exceed monthly objectives.
• Create a positive and collaborative work environment based on trust, respect and open communication.
• Identify potential, recruit new talent and contribute to the retention and development of high performers.
• Ensure that company standards, policies and procedures are clearly communicated and consistently applied.
• Manage team schedules, working hours and holiday planning with a structured and forward-thinking approach to ensure smooth operations throughout the year.

Profile

• Proven experience in a retail management role.
• Strong commercial mindset with a clear focus on results and performance.
• Natural leadership skills combined with excellent communication abilities.
• Customer-centric approach, with a strong sensitivity to service excellence.
• Highly organised, structured and attentive to detail in daily operations.
• Genuine interest in product knowledge and market trends, with an affinity for premium environments, fashion, art and design.
• Fluent in English; additional languages are a plus.

Personal data

If we receive your application, the information collected will be processed by Zadig & Voltaire for the purposes of managing the recruitment process.

This processing is based on the performance of pre-contractual measures. Your personal data will be retained for a period of two years from the end of the recruitment process. It will only be shared with internal teams and any service providers involved in the recruitment process.

You may access your personal data, have it rectified, request its erasure, or exercise your right to restrict the processing of your data. To exercise these rights or for any questions regarding the processing of your data, you may contact our Data Protection Officer: [e-mail]. Finally, if, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the relevant data protection authority.