Sales Assistant Full Time Tod's Montenapoleone

Todsgroup; Lombardia; Hybrid; EUR 24,000 - 34,000; Full time

Job summary

TOD’S Group in Milan is seeking a Sales Assistant to represent the brand in store, delivering the TOD’S promise and crafting a personalized client experience. You will focus on understanding clients, personalizing interactions, and building lasting relationships through our clienteling tools.

You will maintain expert product knowledge, tell compelling brand stories, and support daily operations while upholding flawless shop standards. Fluency in English is required; other languages are a plus.

Qualifications

• Experience in fashion/luxury retail (2–4 years)
• Experience in luxury Ready-to-Wear
• Customer-focused mindset
• Brand storytelling and clienteling capabilities

Responsibilities

• Serve customers with TOD’S values and selling ceremony
• Maintain product knowledge and create brand storytelling
• Use sales techniques to meet/exceed store targets and KPIs
• Maintain client relationships via CRM and build a loyal portfolio
• Keep the boutique organized and aligned with brand standards
• Support team in daily store operations and visual merchandising
• Handle payments, returns, and exchanges
• Adhere to TOD'S grooming standards and policies

Skills

Luxury retail

Customer service

CRM

Sales targets

Teamwork

Attention to detail

Communication

Flexibility

English fluency

Multilingual

Job description

The TOD'S Group represents the excellence of Made in Italy. It has roots in the tradition of Italian craftsmanship and a heritage of values that characterises its vision: passion for craftsmanship, absolute quality and timeless style.

As a Sales Assistant, you will be an ambassador of the Brand, ensuring that every Client is treated according to the TOD’S promise. By deeply understanding each Client and their needs, you will personalize their experience in our store/boutique, enhancing their perception of the Brand and also building long lasting relationships through the use of our in-house clienteling tools and systems. You are a Tod´s Ambassador promoting our Company Values.

Main tasks

• Serve customers accordingly with the TOD’S values and selling ceremony;
• Maintain strong product knowledge and create a storytelling aligned with brand;
• Use effective sales techniques to achieve and exceed store sales targets and individual KPIs;
• Maintain strong client relationships through follow-ups and CRM, in order to create a solid client portfolio and to build loyalty;
• Keep the boutique organized, clean, and aligned with brand standards;
• Manage and support team in daily operational activities on the sales floor (restocking, organizing merchandise, visual merchandising, physical inventory of merchandise, etc.);
• Manage payments, returns, and exchanges;
• Follow Company grooming, accordingly with Tod’s standards and policies.
  

Required skills

• Proven experience in a similar role within fashion/luxury retail companies (minimum 2-4 years of experience in the same role);
• Proven experience in luxury Ready-to-Wear (RTW);
• Strong attention to detail and customer-oriented mindset;
• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients;
• Excellent commercial awareness and client-oriented;
• Deep passion and knowledge for fashion and luxury;
• Proven ability to drive and exceed individual and store results;
• High flexibility and ability to adapt to different customers and needs;
• High level of reliability, attention to detail, and accountability;
• Strong communication and teamwork skills;
• Availability to work shifts, weekends (if applicable), high-traffic periods and holidays;
• Fluency in English required; additional languages strongly preferred.

Details

Place of work : Milan, Via Montenapoleone

Working hours : 40h/week
TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.
Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.
Note: However, it should be noted that the above description is not exhaustive, as the duties assigned to the Employee are, by nature, subject to change.