Sales Assistant Full Time Tod's Montenapoleone

TOD'S Group; Lombardia; On-site; EUR 26,000 - 27,000; Full time

Benefits offered by this job

Ticket restaurant

Employee discounts

Job summary

TOD’S Group in Milan is seeking a Sales Assistant to be an ambassador of the Brand in our boutique. You will personalize client experiences, build relationships through clienteling tools, and ensure the TOD’S promise is reflected in every interaction.

The role requires 2–4 years in luxury fashion retail, fluency in English, and flexibility to work shifts, weekends, and holidays. 40 hours per week, on-site with a competitive salary of 26,000–27,000 EUR gross annually plus restaurant tickets and

Qualifications

• Proven experience in a similar role within fashion/luxury retail (2–4 years).
• Proven experience in luxury Ready-to-Wear (RTW).
• Fluency in English; additional languages preferred.

Responsibilities

• Serve customers with TOD’S values and selling ceremony.
• Maintain product knowledge and tell brand storytelling.
• Use sales techniques to meet store targets and KPIs.
• Build client relationships via CRM and clienteling tools.
• Keep the boutique organized and aligned with brand standards.
• Support team in daily operations and merchandise management.
• Process payments, returns and exchanges.
• Follow TOD’S grooming standards.

Skills

Clienteling

Fashion retail

English fluency

Teamwork

Flexibility

Attention to detail

Job description

Job description:

• Job Title: Sales Assistant
• Annual Gross Salary: 26.000 - 27.000 EUR
• Variable Compensation: according to company policy
• Workplace type: on-site
• Benefits: ticket restaurant employee discounts

The TOD'S Group represents the excellence of Made in Italy. It has roots in the tradition of Italian craftsmanship and a heritage of values that characterises its vision: passion for craftsmanship, absolute quality and timeless style.

As a Sales Assistant, you will be an ambassador of the Brand, ensuring that every Client is treated according to the TOD’S promise. By deeply understanding each Client and their needs, you will personalize their experience in our store/boutique, enhancing their perception of the Brand and also building long lasting relationships through the use of our in-house clienteling tools and systems. You are a Tod´s Ambassador promoting our Company Values.

Main tasks

• Serve customers accordingly with the TOD’S values and selling ceremony;
• Maintain strong product knowledge and create a storytelling aligned with brand;
• Use effective sales techniques to achieve and exceed store sales targets and individual KPIs;
• Maintain strong client relationships through follow-ups and CRM, in order to create a solid client portfolio and to build loyalty;
• Keep the boutique organized, clean, and aligned with brand standards;
• Manage and support team in daily operational activities on the sales floor (restocking, organizing merchandise, visual merchandising, physical inventory of merchandise, etc.);
• Manage payments, returns, and exchanges;
• Follow Company grooming, accordingly with Tod’s standards and policies.

Required skills

• Proven experience in a similar role within fashion/luxury retail companies (minimum 2-4 years of experience in the same role);
• Proven experience in luxury Ready-to-Wear (RTW);
• Strong attention to detail and customer-oriented mindset;
• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients;
• Excellent commercial awareness and client-oriented;
• Deep passion and knowledge for fashion and luxury;
• Proven ability to drive and exceed individual and store results;
• High flexibility and ability to adapt to different customers and needs;
• High level of reliability, attention to detail, and accountability;
• Strong communication and teamwork skills;
• Availability to work shifts, weekends (if applicable), high-traffic periods and holidays;
• Fluency in English required; additional languages strongly preferred.

Details

Place of work: Milan, Via Montenapoleone

Working hours: 40h/week

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.

Note: However, it should be noted that the above description is not exhaustive, as the duties assigned to the Employee are, by nature, subject to change.