Sales Assistant Full Time Tod's Montenapoleone

Todsgroup; Milano; In loco; EUR 26.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Restaurant vouchers

Welfare program

Health insurance

Employee discounts

Descrizione del lavoro

TOD’S Group in Milan is seeking a Sales Assistant to be an ambassador of the Brand, ensuring every Client is treated with TOD'S promise.

You will personalize the client experience and build long-lasting relationships via clienteling tools, contributing to store success on Via Montenapoleone. A passion for fashion, luxury, and storytelling is essential.

Competenze

• Minimum 2–4 years of experience in fashion/luxury retail in a similar role.
• Proven experience in luxury Ready-to-Wear.
• Fluency in English; additional languages are a plus.

Mansioni

• Present the brand story and deliver a premium client experience.
• Develop personalized clienteling using brand tools to build loyalty.
• Maintain product knowledge and storytelling aligned with TOD’S standards.
• Support store operations including visual merchandising and inventory.
• Process payments, returns, and exchanges following policy.
• Uphold grooming standards and brand guidelines.
• Collaborate with the team to achieve store targets and KPIs.
• Build a solid client portfolio through follow-ups and CRM.

Conoscenze

Luxury retail experience

Customer service oriented

CRM / clienteling

Teamwork

English fluency

Descrizione del lavoro

Sales Assistant

The TOD'S Group represents the excellence of Made in Italy. It has roots in the tradition of Italian craftsmanship and a heritage of values that characterises its vision: passion for craftsmanship, absolute quality and timeless style.

As a Sales Assistant, you will be an ambassador of the Brand, ensuring that every Client is treated according to the TOD’S promise. By deeply understanding each Client and their needs, you will personalize their experience in our store/boutique, enhancing their perception of the Brand and also building long lasting relationships through the use of our in-house clienteling tools and systems. You are a Tod´s Ambassador promoting our Company Values.

Location: Milan, Via Montenapoleone

Annual Gross Salary: 26,000 - 28,000 EUR

Variable Compensation: according to company policy

Benefits: ticket restaurant, welfare, health insurance, employee discounts

Workplace type: on‑site

Main tasks

• Serve customers according to the TOD’S values and selling ceremony;
• Maintain strong product knowledge and create storytelling aligned with the brand;
• Use effective sales techniques to achieve and exceed store sales targets and individual KPIs;
• Maintain strong client relationships through follow‑ups and CRM, in order to create a solid client portfolio and build loyalty;
• Keep the boutique organised, clean, and aligned with brand standards;
• Manage and support the team in daily operational activities on the sales floor (restocking, organising merchandise, visual merchandising, physical inventory of merchandise, etc.);
• Manage payments, returns, and exchanges;
• Follow company grooming standards and policies.

Required skills

• Proven experience in a similar role within fashion/luxury retail companies (minimum 2‑4 years of experience in the same role);
• Proven experience in luxury Ready‑to‑Wear (RTW);
• Strong attention to detail and customer‑oriented mindset;
• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients;
• Excellent commercial awareness and client‑oriented;
• Deep passion and knowledge for fashion and luxury;
• Proven ability to drive and exceed individual and store results;
• High flexibility and ability to adapt to different customers and needs;
• High level of reliability, attention to detail, and accountability;
• Strong communication and teamwork skills;
• Availability to work shifts, weekends (if applicable), high‑traffic periods and holidays;
• Fluency in English required; additional languages strongly preferred.

Details

• Place of work: Milan, Via Montenapoleone
• Working hours: 40h/week

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship. In line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.