Store Operations Manager - Milano Galleria

Moncler; Milano; In loco; EUR 47.000 - 57.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers €10 per worked day

CCNL Tessile contract

Descrizione del lavoro

Moncler is seeking a Store Operations Manager for its Milan Galleria flagship to oversee all operational support and processes, ensuring efficient, timely execution and supporting the sales team to maximize store performance.

You will lead the team, manage stock, implement KPI tracking, ensure policy compliance, and maintain a safe, organized Back of House. Fluent Italian and English required; MS Office proficiency a must.

Competenze

• Experience in a managerial role in luxury or retail; international experience is a plus.
• Degree or specialization in retail management, financial operations, or customer relationship management is preferred.
• Strong expertise in inventory management and KPI tracking.
• Fluent in the local language and English; additional languages are an advantage.

Mansioni

• Deliver after-sales service by handling returns, exchanges, and complaints with empathy to foster loyalty.
• Define and monitor KPIs to optimize results and ensure operational excellence.
• Ensure compliance with internal policies and smooth day-to-day operations.
• Implement and continuously improve operational processes for efficiency.
• Oversee stock replenishment, inventory tracking, and supply management.
• Manage Back of House including shipments, stock, and a clean, safe workspace.
• Coordinate team efforts with clear responsibilities to meet objectives.
• Ensure equipment and IT tools needed for boutique performance are functioning.

Conoscenze

Team leadership

Recruitment

Talent development

Inventory management

Data-driven decisions

Formazione

Degree in retail management or related field

Strumenti

Microsoft Office

Inventory management systems

Descrizione del lavoro

Overview

The Milan Galleria store. The Moncler is currently looking for a Store Operations Manager to join the teams in its Milan Galleria store. The Store Operations Manager is responsible for overseeing all operational support activities and processes to ensure they are executed efficiently and on time. The role involves leading the team to meet and exceed objectives, supporting the sales team to maximize store performance, managing and maintaining store assets, and ensuring compliance with all store procedures. Your Impact As the operational backbone of the boutique, you will contribute to a seamless and high-quality client experience by ensuring a dynamic, organized environment where every detail matters.

• Deliver exceptional after-sales service by managing returns, exchanges, and customer complaints with empathy and efficiency, while turning each interaction into an opportunity for client loyalty and additional sales.
• Define and monitor key performance indicators (KPIs) to optimize results and ensure operational excellence.
• Ensure compliance with internal policies and guarantee smooth, compliant day-to-day operational management.
• Implement and continuously improve operational processes to maintain efficient and streamlined workflows.
• Oversee stock replenishment, inventory tracking, and supply management to maintain optimal inventory levels while minimizing shortages and overstock situations.
• Manage the Back of House by coordinating shipments, overseeing stock management, and maintaining a clean, safe, and functional workspace. Strategically position products to maximize efficiency, support sales, and enhance the client experience.
• Organize and coordinate team efforts, clearly assigning responsibilities and ensuring objectives are achieved through a collaborative approach.
• Ensure all equipment and IT tools essential to boutique performance are functioning properly.

Qualification

• Successful initial experience in a managerial role, ideally within structured luxury or retail organizations. International experience is considered a plus.
• Degree or specialization in retail management, financial operations, after-sales service, and customer relationship management is appreciated.
• Strong expertise in inventory management.
• Team leadership, recruitment, and talent development capabilities.
• Fluent in the local language and English; additional languages are an advantage.
• Strong digital mindset, with excellent knowledge of Microsoft Office and proven experience using payment and inventory management systems.
• Motivated to grow and develop within the organization.

Compensation & Benefits

• Employment under the CCNL Tessile collective agreement.
• Gross annual salary range: €47,000–€57,000, depending on relevant experience, skills, and internal equity considerations.
• Performance-Based Annual Incentive (MBO) aligned with individual and business objectives.
• Meal vouchers of €10 per worked day.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.