Store Director (m/w/d) - Milan Via Verri

LVMH Group; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading luxury goods company in Milan is seeking a Store Director to enhance customer experience and manage a high-performing team at its flagship store. The ideal candidate will have over 10 years of experience in luxury retail, showing excellence in leadership and operational mastery. This role includes driving business performance, maximizing sales, and fostering a positive workplace culture. Competitive salary, perks including lunch tickets, staff discounts, and career development opportunities are offered.

Servizi

Competitive salary based on experience

Lunch Tickets 9€ per day

Staff discount on RIMOWA products

Financial and psychological support

Career development opportunities

Competenze

• Minimum 10 years’ experience, preferably in luxury retail.
• Proven track record in managing a high-traffic store.
• Fluency in English and local language, additional languages are a plus.

Mansioni

• Implement strategies to elevate the luxury customer experience.
• Build, manage, and develop a high-performing team.
• Maximize sales performance and monitor KPIs.

Conoscenze

Luxury retail experience

Leadership skills

Interpersonal communication

Problem-solving

Organizational skills

Formazione

University degree in a related field

Strumenti

Digital tools and POS systems

Descrizione del lavoro

Store Director (m/w/d) - Milan Via Verri

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

The Opportunity

Join RIMOWA as our Store Director for our Flagship Store and be part of a brand that stands for quality, innovation, and timeless design.

Job responsibilities

Your mission

Elevate Luxury Retail:

• Drive Business Excellence: Implement strategies to elevate the luxury customer experience and achieve outstanding business results.
• Lead and Inspire: Build, manage, and develop a high-performing team dedicated to excellence.
• Operational Mastery: Oversee flawless store operations, collaborating closely with HQ.

VIP Client Management:

• Exceptional Service: Ensure customer service exceeds expectations at every touchpoint.
• Cultivate Loyalty: Develop and maintain a loyal customer base using advanced CRM tools.
• Brand Ambassador: Strengthen relationships with VIP clients and manage PR engagements.

Business Development & Performance:

• Maximize Sales: Drive sales performance, monitor KPIs, and implement strategic improvements.
• Market Insight: Identify new opportunities and collaborate with merchandising for optimal stock levels and visual standards.
• Positive Culture: Foster a supportive work environment through goal setting, performance feedback, and team-building activities.
• Top Talent: Attract, recruit, and develop the best talent in the industry.

Client Care Excellence:

• Post-Purchase Care: Manage client care services, optimizing processes for repairs, warranties, and exchanges.
• Customer Satisfaction: Maintain high standards to enhance overall customer satisfaction and loyalty.

Operational Excellence:

• Seamless Operations: Ensure smooth daily operations and effective cost control.
• Administrative Efficiency: Complete necessary paperwork and reporting accurately and on time.

Profile

Your experience and skills

Background:

• Minimum 10 years’ experience, preferably in luxury retail.
• Proven track record in managing a high-traffic store as a Store Manager.
• Excellent interpersonal skills: effective communication both verbally and in writing.
• Strong leadership skills with experience in training and coaching team members.
• Ability to interact with clients in a sophisticated manner.
• Proficiency with digital tools and POS systems.

Education:

• University degree (e.g., bachelor's) in a related field.

Additional Skills:

• Excellent problem-solving skills and the ability to make sound decisions under pressure.
• Strong organizational skills with the ability to multitask effectively.
• A proactive and innovative approach to improving store processes and customer experiences.
• Fluency in English and local language, additional languages are a plus.

Additional information

Our offer

• A competitive salary based on your experience with additional profit sharing scheme
• Lunch Tickets 9€ per day
• Staff discount on RIMOWA products as well as regular LVMH Family & Friends offers
• Your own RIMOWA Essential Ambassador suitcase (after 6 months on a permanent contract)
• Financial and psychological support through the LVMH Heart Fund
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Regular product & leadership trainings to continuously expand your know‑how in the luxury segment

Ready to Elevate Your Career?

Join a team that values luxury, excellence, and innovative thinking. Apply now and take your career to the next level with RIMOWA!

Get to know us in advance on Instagram and Twitter: @RIMOWA or on www.rimowa.com.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state‑of‑the‑art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftsmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever‑changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.