Station Manager: Lead Location Operations & Team

Roadsurfer; Roma; In loco; EUR 38.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Team events

Camper budget

Discounts

Descrizione del lavoro

roadsurfer in Rome, Italy is seeking a Team Leader for Location Management to independently run a site, coordinate with central departments, and ensure smooth on-site operations.

You will lead onboarding, plan tasks, manage the local fleet, advise customers on products, and work with international teams to drive improvements. A relevant qualification and 2–3 years’ experience are required, plus a customer-focused, hands-on approach and fluency in English and Italian.

Competenze

• Successful completion of training or studies in a relevant subject area or comparable qualification.
• At least 2–3 years of relevant work experience, preferably in car rental, tourism, or similar.
• Experience in leading employees or teams is advantageous.
• High service and customer orientation with a friendly and open demeanor.
• You are a hands-on and effective communicator.
• You are a resilient problem solver and highly organized.
• Fluent English, and fluency in the local language of the applied country (Italian).
• Driver's license Class B.

Mansioni

• Location Management: lead the on-site location operations and collaborate with central departments.
• Process Optimization: implement standards and contribute improvements to vehicle returns, handovers, and prep.
• Collaboration with roadsurfer Stations: maintain communication with international teams for ongoing improvements.
• Team Leadership: onboard, plan tasks, and ensure quality control for the on-site team.
• Recruitment: build and grow your location team.
• Fleet Management: oversee local vehicle fleet documentation, maintenance, cleanliness, and service partners.
• Customer Consultation: advise customers on products, abo, spots, and rent, and onboard them as happy roadsurfers.

Conoscenze

Team leadership

Customer service

Communication skills

Problem solving

Organized

Formazione

Relevant training/qualification

Descrizione del lavoro

roadsurfer in Rome, Italy is seeking a Team Leader for Location Management to independently run a site, coordinate with central departments, and ensure smooth on-site operations.

You will lead onboarding, plan tasks, manage the local fleet, advise customers on products, and work with international teams to drive improvements. A relevant qualification and 2–3 years’ experience are required, plus a customer-focused, hands-on approach and fluency in English and Italian.