Spa Experience Coordinator

hosco_abroad; Imperia; On-site; EUR 28,000 - 48,000; Full time

Job summary

Kuredhivaru Resort and Spa seeks an experienced Spa Therapist to consult on treatments, perform beauty therapies and provide personalized care to guests. You will promote facilities, manage aftercare, and support retail goals while maintaining the highest hygiene standards.

Role requires knowledge of services, adherence to sanitation laws, and the ability to work independently. Promotional events and guest interactions are integral to daily duties at our tropical resort.

Responsibilities

• Be responsible for spa treatment consultations and identification of possible contraindications.
• Be responsible for performing beauty therapy treatments, massage and body therapy treatments and specialized treatments for members and guests to the required standard and provide guests with home-care well-being program.
• Be responsible for after care advice for the member or guest.
• Be responsible for achieving retail sales.
• Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene.
• Ensure that all equipment is serviced as part of a preventative maintenance program.
• Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products.
• Assist during spa promotions and events and with marketing and public relations.
• Have complete knowledge and understanding of all services and products offered.
• Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
• Perform prep work, properly clean and restock room as required.
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and discounts available.
• Handle guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests.
• Possess the ability to work without direct supervision.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Ensure correct records are kept for member and guest visits, treatments and purchases.
• Ensure correct information is recorded for stock control in accordance with the Senior Therapist.
• Be responsible for treatment laundry stock inventory and security.
• Ensure that all potential and real hazards are reported immediately and rectified.
• Ensure that all staff within the department works in a manner unlikely to give risk of harm or injury to themselves or others.

Job description

Kuredhivaru Resort and Spa seeks an experienced Spa Therapist to consult on treatments, perform beauty therapies and provide personalized care to guests. You will promote facilities, manage aftercare, and support retail goals while maintaining the highest hygiene standards.

Role requires knowledge of services, adherence to sanitation laws, and the ability to work independently. Promotional events and guest interactions are integral to daily duties at our tropical resort.