Solutions Engineer

Beefree; Rimini; Remoto; EUR 36.000 - 42.000; Tempo pieno

Descrizione del lavoro

A leading SaaS company is looking for a Solutions Engineer to join their remote team in Italy. You will leverage your technical skills to assist clients, address challenges, and enhance customer relations. Ideal candidates will have 2-3 years of technical experience and proficiency in web technologies. This full-time role offers a competitive salary and flexible remote work options.

Servizi

Choice of equipment (PC or Mac)

Fully remote position

Three weeks of vacation yearly

Annual team retreat

Professional development opportunities

€30 / month internet stipend

Comprehensive health benefits

Supplementary pension plan

Competenze

• 2-3 years of experience in a technical role.
• Ability to articulate complex concepts to diverse audiences.
• Proficiency in web technologies.
• Strong relationship-building capabilities.

Mansioni

• Engage with customers in a technical consultancy role.
• Showcase product capabilities to solve customer needs.
• Document technical considerations and share feedback.
• Build strong relationships with customers.

Conoscenze

Technical consultancy

Customer relationship management

Problem-solving

Web technologies (HTML/CSS/JS)

API and SDK understanding

Technical support

Communication skills

Descrizione del lavoro

Overview

Beefree is a SaaS company with a remote, global team. We’re a place where creativity meets technology to empower businesses, creators, and individuals in digital communications. Our mission is to help ideas take flight through an intuitive, no-code, drag-and-drop builder for designing responsive emails and landing pages online and embedded in hundreds of SaaS applications. Location: Remote (Italy). Type: Full-time, Remote. Salary Range: €36.000 - 42.000 for Italy.

You can read more about the Beefree story, our values and operating principles, and our unique culture at beefree.io / careers.

The role and your impact : As a Solutions Engineer, reporting to the Manager of the Beefree SDK Success Team, you will use your technical expertise to empower our expanding customer base with our cutting-edge embeddable editor, Beefree SDK. Join us in supporting innovative SaaS companies, from agile startups to industry giants as they tackle challenges like how to incorporate AI into their strategy. This job will be based in Italy.

Your adventures include :

• Partnering with fellow members of the team to engage with customers in a technical consultancy and advisory role throughout the full customer lifecycle, including pre-sales, onboarding, technical support, and business reviews.
• Showcasing understanding of our product's ability to support customer workflows and integrated applications.
• Working with customers to solve technical issues, documenting technical considerations and contributing to internal knowledge resources.
• Acting as a trusted advisor, building relationships with technical stakeholders.
• Serving as the customer advocate to other internal teams, including administration, marketing, product, and development.
• Curating product feedback to enhance Beefree SDK based on customer interactions.

You're perfect for this role if you have :

• 2-3 years of experience in a technical role such as solutions engineer, technical consultant, or technical account manager.
• Ability to articulate complex concepts to both technical and non-technical audiences.
• Proficiency in web technologies like HTML / CSS / JS, API, and SDK.
• Proven ability to build strong relationships with customers and understand their technical needs.
• Experience in providing technical support and resolving issues efficiently.
• Ability to build a web app, or experience with email builders or similar software, is a plus.
• You’re either a native English speaker or highly proficient (C1–C2 CEFR level, although we don’t require a certification) and extremely comfortable working in a predominantly English-speaking environment, including handling technical and complex customer-facing conversations.

Perks of joining the hive :

• Your choice of equipment: We’ll provide you with a laptop (your choice of PC or Mac), plus monitor and accessories.
• Remote flexibility: This is a fully remote based position. We believe in people and understand that their potential can be unlocked regardless of where they work. Our Way of Working (WoW) provides the flexibility to work from the office, home, or other locations for limited periods of time.
• Recharge: We advocate for taking at least three weeks of vacation yearly to unwind.
• Retreats: Join our dynamic team, spread across the USA, Canada, Italy, Bulgaria, and Denmark. Our 2025 yearly retreat was set in Southern Spain.
• Professional development: Opportunities for professional growth through daily interactions with industry-leading products and access to training resources and events.
• Internet stipend: €30 / month
• Health benefits: Comprehensive coverage for you and your family
• Supplementary Pension: Amundi plan with company match

Some benefits may vary based on your specific location. Our team can help answer any questions after starting the recruiting process.

Our hiring process :

At Beefree, we cherish diversity and are committed to creating an inclusive environment for all employees. Don’t hesitate to apply if your experience is close to what we’re looking for. Think you’ve got the magic we’re looking for? We’re excited to hear from you! Apply now to start your adventure with Beefree, where every day is an opportunity to create, learn, and make a meaningful impact.

Beefree's legal name is Bee Content Design, Inc., a Delaware corporation wholly-owned subsidiary of Growens S.P.A. Growens and Beefree are equal-opportunity employers and value diversity. We do not discriminate on the basis of ethnicity, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, or any other basis protected by law.

Location: Remote (Italy) • Type: Full-time, Remote • Salary Range: €36.000 - 42.000 for Italy