Service Partner Growth Manager

Cargotec Corporation; Minerbio; On-site; EUR 55,000 - 70,000; Full time

Job summary

Hiab is seeking a Service Partner Business Development Manager to drive profitable growth in the aftermarket service business through indirect partners within a defined region. You will maximize spare parts and service revenue, strengthen partner performance, and expand service product adoption while ensuring partner operating standards.

You will also serve as the main contact for partners on warranty, technical support, and training, coordinating with the e-commerce and pricing teams to shape

Qualifications

• Ability to drive profitable growth through data driven decisions and value based selling.
• Ability to use installed base analytics and translate market insights into actionable plans.
• Proficiency in managing and developing partner relationships.
• Strong interpersonal skills and ability to quickly build rapport with partners.
• Open-minded and value focused working approach, seeks to provide solutions for customers by cooperating with relevant parties.

Responsibilities

• Develop partner aftermarket business by maximising installed base utilisation and providing commercial guidance
• Set targets, monitor KPIs, and performance manage partners to drive sustainable parts and service sales growth.
• Conduct regular performance reviews and audits, collaborate with equipment sales teams on partner alignment and effectiveness.
• Identify market gaps and growth opportunities through data driven analysis.
• Increase spare parts capture rates across all products through the partner network.
• Drive adoption and sales of service contracts, digital products, and other service offerings.
• Propose and develop parts sales campaigns in coordination with the e-commerce team.
• Manage indirect service pricing, partner discounts, and incentive structures in alignment with the Services division and pricing teams.
• Ensure partner compliance with Hiab brand, marketing, and operating standards.
• Extend service partner network for an optimal market coverage. Identify, evaluate and onboard new partners in the area.
• Ensure partners are equipped to deliver consistent, high quality service aligned with Hiab standards.

Skills

Data driven decisions

Partner relationships

Value based selling

Installed base analytics

Interpersonal skills

Diversity & inclusion

Market insights

Job description

Hiab is seeking a Service Partner Business Development Manager to drive profitable growth in the aftermarket service business through indirect partners within a defined region. You will maximize spare parts and service revenue, strengthen partner performance, and expand service product adoption while ensuring partner operating standards.

You will also serve as the main contact for partners on warranty, technical support, and training, coordinating with the e-commerce and pricing teams to shape