Service Partner Business Development Manager

Cargotec Corporation; Italia; Remote; EUR 55,000 - 70,000; Full time

Job summary

Hiab is seeking a Service Partner Business Development Manager to drive profitable growth of its aftermarket service business through indirect service partners within a defined region. You will maximize spare parts and service revenue while strengthening partner performance and capability.

You will lead partner onboarding, set targets, monitor KPIs, and ensure Hiab brand and service standards are met across the partner network.

Qualifications

• Data driven decisions and value based selling capability.
• Ability to translate market insights into actionable plans.
• Proven experience in managing and developing partner relationships.
• Strong interpersonal skills and ability to quickly build rapport with partners.
• Diversity and inclusion mindset and approach.

Responsibilities

• Develop partner aftermarket business by maximizing installed base utilization.
• Set targets, monitor KPIs, and performance manage partners to drive growth.
• Conduct regular performance reviews and audits with sales teams.
• Identify market gaps and growth opportunities through data analysis.
• Increase spare parts capture and drive service contract adoption.
• Onboard new partners and ensure high-quality service aligned with Hiab standards.

Skills

Data-driven decisions

Market insights

Partner relationships

Partner channels

Interpersonal skills

Diversity & inclusion

Job description

Service Partner Business Development Manager

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Your mission

The Service Partner Business Development Manager drives profitable growth of Hiab’s aftermarket service
business through indirect service partners within a defined region. He/she is accountable for maximizing
spare parts and service revenue, strengthening partner performance and capability, expanding service
product adoption, and ensuring consistent partner operating standards. He/she also acts as a point of
contact for partners regarding warranty processes, technical support, and technical training.

Key responsibilities

• Develop partner aftermarket business by maximising installed base utilisation and providing commercial guidance
• Set targets, monitor KPIs, and performance manage partners to drive sustainable parts and service sales growth.
• Conduct regular performance reviews and audits, collaborate with equipment sales teams on partner alignment and effectiveness.
• Identify market gaps and growth opportunities through data driven analysis.
• Increase spare parts capture rates across all products through the partner network
• Drive adoption and sales of service contracts, digital products, and other service offerings
• Propose and develop parts sales campaigns in coordination with the e-commerce team
• Manage indirect service pricing, partner discounts, and incentive structures in alignment with the Services division and pricing teams
• Ensure partner compliance with Hiab brand, marketing, and operating standards
• Extend service partner network for an optimal market coverage. Identify, evaluate and onboard new partners in the area.
• Ensure partners are equipped to deliver consistent, high quality service aligned with Hiab standards.

What we are looking for

• Ability to drive profitable growth through data driven decisions and value based selling
• Ability to use installed base analytics and translate market insights into actionable plans
• Proficiency in managing and developing partner relationships
• Ability to manage and optimize partner channelsStrong interpersonal skills, ability to quickly build rapport with partners
• Open-minded and value focused working approach, seeks to provide solutions for our customers by co-operating closely with relevant parties
• Results and achievement driven, able to make decisions based on data
• Prosper diversity and inclusion

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

• Salary: € 55k – € 70k Gross Annual Salary (RAL), based on experience

Note: The final offer within this range will be determined exclusively by objective, gender-neutral criteria, such as the candidate's specific skills, professional experience, and technical competencies demonstrated during the interview process.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.