Service Partner Business Development Manager

Hiab; Minerbio; On-site; EUR 55,000 - 70,000; Full time

Job summary

Hiab is seeking a Service Partner Business Development Manager to drive profitable growth of the aftermarket service business through indirect service partners within a defined region. You will maximise spare parts and service revenue while strengthening partner performance, delivering training, and ensuring consistent Hiab standards.

You will lead analytics-driven initiatives, set targets, and collaborate with sales teams to expand the partner network and promote service contracts and digital

Qualifications

• Experience in developing partner networks and indirect channels.
• Ability to translate analytics into actionable plans.
• Strong negotiation and relationship management skills.
• Experience with service sales and aftermarket parts is a plus.

Responsibilities

• Develop partner aftermarket business by maximising installed base utilisation and providing commercial guidance.
• Set targets, monitor KPIs, and performance manage partners to drive sustainable parts and service sales growth.
• Conduct regular performance reviews and audits, collaborate with equipment sales teams on partner alignment and effectiveness.
• Identify market gaps and growth opportunities through data driven analysis.
• Increase spare parts capture rates across all products through the partner network.
• Drive adoption and sales of service contracts, digital products, and other service offerings.
• Propose and develop parts sales campaigns in coordination with the e-commerce team.
• Manage indirect service pricing, partner discounts, and incentive structures in alignment with the Services division and pricing teams.
• Ensure partner compliance with Hiab brand, marketing, and operating standards.
• Extend service partner network for an optimal market coverage. Identify, evaluate and onboard new partners in the area.
• Ensure partners are equipped to deliver consistent, high quality service aligned with Hiab standards.

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Your mission

The Service Partner Business Development Manager drives profitable growth of Hiab’s aftermarket service business through indirect service partners within a defined region. He/she is accountable for maximizing spare parts and service revenue, strengthening partner performance and capability, expanding service product adoption, and ensuring consistent partner operating standards. He/she also acts as a point of contact for partners regarding warranty processes, technical support, and technical training.

Key Responsibilities

• Develop partner aftermarket business by maximising installed base utilisation and providing commercial guidance
• Set targets, monitor KPIs, and performance manage partners to drive sustainable parts and service sales growth.
• Conduct regular performance reviews and audits, collaborate with equipment sales teams on partner alignment and effectiveness.
• Identify market gaps and growth opportunities through data driven analysis.
• Increase spare parts capture rates across all products through the partner network
• Drive adoption and sales of service contracts, digital products, and other service offerings
• Propose and develop parts sales campaigns in coordination with the e-commerce team
• Manage indirect service pricing, partner discounts, and incentive structures in alignment with the Services division and pricing teams
• Ensure partner compliance with Hiab brand, marketing, and operating standards
• Extend service partner network for an optimal market coverage. Identify, evaluate and onboard new partners in the area.
• Ensure partners are equipped to deliver consistent, high quality service aligned with Hiab standards.

What We Are Looking For

• Ability to drive profitable growth through data driven decisions and value based selling
• Ability to use installed base analytics and translate market insights into actionable plans
• Proficiency in managing and developing partner relationships
• Ability to manage and optimize partner channels
• Strong interpersonal skills, ability to quickly build rapport with partners
• Open-minded and value focused working approach, seeks to provide solutions for our customers
• Results and achievement driven, able to make decisions based on data
• Prosper diversity and inclusion

by co-operating closely with relevant parties

What We Offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

• Contract Type: Permanent
• Salary: € 55k – € 70k Gross Annual Salary (RAL), based on experience

Note: The final offer within this range will be determined exclusively by objective, gender-neutral criteria, such as the candidate's specific skills, professional experience, and technical competencies demonstrated during the interview process.

CCNL Metalmeccanico Industria & Company collective agreement Service Partner

Ready to apply?

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.com