Technical Support Specialist

Hiab; Minerbio; On-site; EUR 45,000 - 55,000; Full time

Job summary

Hiab is seeking a Technical Support Specialist to join our Product Support Team in Italy. You will provide expert first- and second-line technical support for our crane business lines, bridging production and end-users with fast, clear resolutions.

You will conduct root-cause analyses, support New Product Development as a SME, and coordinate training while traveling up to 60-80 days per year to support customers and field audits.

Qualifications

• Academic degree in engineering (or equivalent technical education).
• Strong problem-solving skills and hands-on experience with ticketing systems and diagnostics.

Responsibilities

• Receive, track, and resolve technical claims, tickets, and inquiries regarding crane products.
• Provide on-site field support, perform technical audits, and field investigations.
• Establish detailed problem reports and coordinate cross-functional root cause analyses; manage PLC support process.

Skills

English (C1)

Communication

Problem solving

Team player

Willing to travel

Education

Engineering degree

Tools

Ticketing systems

CRM systems

Diagnostics tools

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Your mission

Join our Product Support Team where you will work close to the customer, acting as a crucial bridge between our production lines and the end-user. We are looking for someone who truly knows the technicalities of cranes. You will be surrounded by a highly experienced, collaborative team - who are ready to support your success in a great working environment.

As a Technical Support Specialist, you will provide expert first and second-line technical support for our crane business lines. You will be the go-to person ensuring fast, effective, and transparent resolutions for customer cases. By routing important inquiries, conducting root cause analyses, and acting as a subject matter expert in development projects, you will ensure our customers receive top-tier technical assistance while driving continuous product improvement.

Key Responsibilities

• Receive, track, and resolve technical claims, tickets, and inquiries regarding loader loader heavy and superheavy cranes, parts, and accessories
• Provide on-site field support, perform technical audits, and conduct field investigations within your area of expertise
• Establish detailed problem reports, facilitate cross-functional root cause analyses, and manage the Product Life Cycle (PLC) support process
• Act as the communication bridge by ensuring efficient feedback loops between customers, R&D, Quality Assurance, and regional management
• Participate in New Product Development (NPD) projects as a subject matter expert and recommend process or product modifications
• Plan and execute technical training, capture ongoing training needs, and help distribute service letters and product recalls.

What We Are Looking For

• Academic degree in engineering (or equivalent technical education) with some years of experience in technical service, workshop, or design within load handling equipment
• Strong fact-based problem-solving skills with hands-on experience using customer support IT systems, ticketing processes, and technical diagnostics
• Fluent in English (C1 level required); proficiency in Spanish or Italian is a strong advantage
• Valid driver’s licenses for both passenger cars and trucks, as well as a crane operator license- is it applicable for this position?
• Customer-focused, highly communicative team player willing to travel up to 60-80 days per year.

What We Offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

• Contract Type: Permanent
• Salary: € 45k – € 55k Gross Annual Salary (RAL), based on experience

Note: The final offer within this range will be determined exclusively by objective, gender-neutral criteria, such as the candidate's specific skills, professional experience, and technical competencies demonstrated during the interview process.

CCNL Metalmeccanico Industria & Company collective agreement .

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.com