Technical Support Specialist

Cargotec Corporation; Minerbio; On-site; EUR 45,000 - 55,000; Full time

Job summary

Hiab is seeking a Technical Support Specialist to join our Product Support Team in Italy. You will provide expert first and second-line technical support for our crane portfolio, act as a bridge between production and end-users, and ensure fast, transparent resolutions for customer cases.

You will perform root-cause analyses, route inquiries, and contribute to continuous product improvements. Fluency in English is required; Italian or Spanish is a strong advantage.

Qualifications

• Academic degree in engineering or equivalent technical education.
• Strong problem-solving skills and customer-focused mindset.
• Fluent in English (C1); knowledge of Italian/Spanish is a plus.

Responsibilities

• Receive, track and resolve crane technical claims, tickets, and inquiries.
• Provide on-site field support and conduct field investigations.
• Prepare detailed problem reports and coordinate root-cause analyses.
• Bridge communications between customers, R&D, QA, and regional teams.
• Support NPD projects as SME and suggest improvements.
• Plan and deliver technical training and distribute service notices.

Skills

Problem solving

English (C1)

Customer focus

Communication skills

Education

Engineering degree or technical education

Tools

Ticketing systems

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow.

Your mission

Join our Product Support Team where you will work close to the customer, acting as a crucial bridge between our production lines and the end-user. We are looking for someone who truly knows the technicalities of cranes. You will be surrounded by a highly experienced, collaborative team - who are ready to support your success in a great working environment.

As a Technical Support Specialist, you will provide expert first and second-line technical support for our crane business lines. You will be the go-to person ensuring fast, effective, and transparent resolutions for customer cases. By routing important inquiries, conducting root cause analyses, and acting as a subject matter expert in development projects, you will ensure our customers receive top-tier technical assistance while driving continuous product improvement.

Key responsibilities

• Receive, track, and resolve technical claims, tickets, and inquiries regarding loader loader heavy and superheavy cranes, parts, and accessories
• Provide on-site field support, perform technical audits, and conduct field investigations within your area of expertise
• Establish detailed problem reports, facilitate cross-functional root cause analyses, and manage the Product Life Cycle (PLC) support process
• Act as the communication bridge by ensuring efficient feedback loops between customers, R&D, Quality Assurance, and regional management
• Participate in New Product Development (NPD) projects as a subject matter expert and recommend process or product modifications
• Plan and execute technical training, capture ongoing training needs, and help distribute service letters and product recalls.

What we are looking for

• Academic degree in engineering (or equivalent technical education) with some years of experience in technical service, workshop, or design within load handling equipment
• Strong fact-based problem-solving skills with hands‑on experience using customer support IT systems, ticketing processes, and technical diagnostics
• Fluent in English (C1 level required); proficiency in Spanish or Italian is a strong advantage
• Valid driver’s licenses for both passenger cars and trucks, as well as a crane operator license- is it applicable for this position?
• Customer-focused, highly communicative team player willing to travel up to 60-80 days per year.

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

• Salary: € 45k - € 55k Gross Annual Salary (RAL), based on experience

Note: The final offer within this range will be determined exclusively by objective, gender-neutral criteria, such as the candidate's specific skills, professional experience, and technical competencies demonstrated during the interview process.

We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.