Service Manager

Sirio Solutions Engineering SpA (SSE SpA); Prato; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

An international engineering firm in Tuscany is seeking a Service Manager to coordinate technical assistance and after-sales support. Responsibilities include managing technician assignments, monitoring on-site interventions, and collaborating with the Service Director to enhance operations. The ideal candidate will have a high school diploma and be fluent in English. Strong analytical, organizational, and customer management skills are essential. This full-time position supports the improvement of service delivery while ensuring customer satisfaction.

Competenze

• Fluent in English, both written and spoken.
• Ability to collaborate in a team environment.

Mansioni

• Analyze skills and availability of personnel for assignments.
• Manage pre-intervention briefings with technicians.
• Monitor on-site interventions and resolve issues.
• Provide updates on construction site statuses.
• Collaborate with the Service Director to improve operations.
• Promote professional development among staff.

Conoscenze

Teamwork

Customer management

Analytical mindset

Problem-solving

Organizational skills

Formazione

High school diploma

Descrizione del lavoro

In the context of the SSE International Group, we’re looking for a Service Manager to be included in our Service Team who, acting as a liaison figure between the company and the customer, will be responsible for coordinating all technical assistance and after‑sales support activities, ensuring efficiency, compliance with deadlines and cost optimisation, with the aim of guaranteeing customer satisfaction and the achievement of company economic goals.

Key Responsibilities

• Analyze the skills and availability of FSE personnel in order to assign the most suitable technician to the specific mission in accordance with the customer's requests.
• Manage pre‑intervention briefings with FSE technicians, ensuring that they have received all the technical and logistical information, highlighting any critical issues and verifying that the technician has fully understood the objectives of the mission.
• Management and monitoring of the on‑site intervention through constant collaboration with both the Customer and the FSE technician during the entire mission, monitoring and resolving any critical issues, also making use of the technical support of the Field Support Center.
• Provide updates on the status of SSE construction sites to the Service Director and Field Support Center, gathering information to improve future strategy.
• Strategically support the Service Director by actively collaborating in collecting information from construction sites and contacts with customers to improve operations and support the achievement of department goals.
• Collaborate with the Service Director and the HR department to improve the organizational climate and participate in performance evaluations and classification of the skills of FSE staff, promoting their professional development.

Requirements

• High school diploma.
• Fluent English both written and spoken.
• Ability to work in a team and strong customer management skills.
• Strong analytical mindset and problem‑solving approach.
• Excellent organizational and planning skills.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Business Development, Management, and Customer Service