Senior Sales&Account Manager BPO Experieced

Webhelp Enterprise Sales Solutions Italy S.r.l.; Italia; Hybrid; EUR 70,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Meal tickets

Hybrid/Remote work

Job summary

Concentrix, a global technology and services leader in Customer Experience and Business Process Outsourcing, seeks a Senior Sales & Account Manager for the Italian market. You will drive new business while expanding relationships with key accounts, delivering strategic solutions, and collaborating with cross-functional teams to meet revenue goals.

Based in Italy with hybrid/remote options from Vimercate, you will manage a diverse client portfolio, identify upsell opportunities, and contribute to

Qualifications

• 5+ years of experience in Sales, Business Development, Account Management, or a similar commercial role.
• Proven track record of both new logo acquisition and account growth.
• Experience within the BPO, CX, Customer Experience, Contact Center, Outsourcing, or Business Services sector.
• Strong client relationship management and stakeholder engagement skills.
• Excellent negotiation, presentation, and communication abilities.
• Experience with CRM platforms and Microsoft Office Suite.
• Ability to work independently and proactively in a hybrid environment.
• Fluent Italian and professional English (minimum B2 level).

Responsibilities

• New Business Development (New Logo Acquisition) within the Italian market.
• Build and execute sales strategies to achieve revenue targets.
• Generate and manage a healthy sales pipeline through networking and referrals.
• Lead client presentations, proposals, negotiations, and deal closures.
• Monitor market trends and identify opportunities.
• Develop and maintain relationships with strategic clients, focusing on retention and growth.

Skills

New logo acquisition

Account management

BPO / CX industry

Client relationship

Negotiation

CRM platforms

English (B2)

Job description

Job Title: Senior Sales&Account Manager BPO Experieced Job Description About Concentrix At Concentrix, we are passionate about delivering exceptional service and value to our clients. We are looking for a commercially driven professional who can combine new business development with strategic account management to accelerate our growth in the Italian market. We are seeking a Sales & Account Manager with experience in the BPO industry, capable of generating new business opportunities while managing and expanding relationships with existing clients. The successful candidate will be responsible for driving revenue growth, identifying new market opportunities, and maximizing client value through strategic account development.

Key Responsibilities

• New Business Development (New Logo Acquisition) Identify, qualify, and develop new business opportunities within the Italian market.
• Build and execute sales strategies to achieve revenue and growth targets.
• Generate and manage a healthy sales pipeline through networking, prospecting, referrals, and market intelligence.
• Lead client presentations, solution proposals, contract negotiations, and deal closures.
• Monitor market trends, competitor activities, and emerging opportunities.

Account Management & Client Growth

• Develop and maintain strong relationships with strategic clients, acting as a trusted advisor.
• Manage and grow a portfolio of existing accounts, focusing on retention, expansion, and customer satisfaction.
• Identify upselling and cross-selling opportunities across Concentrix solutions and services.
• Collaborate with internal teams to deliver tailored client solutions and ensure service excellence.
• Conduct regular business reviews and strategic planning sessions with key stakeholders.

Strategic & Commercial Activities

• Track and report sales performance, pipeline progression, and account growth.
• Support the development of innovative solutions that create additional value for clients.
• Work closely with Operations, Solutions, Finance, and Leadership teams to achieve business objectives.
• Contribute to overall business strategy and market positioning within Italy.

Required Skills & Experience

• 5+ years of experience in Sales, Business Development, Account Management, or a similar commercial role.
• Proven track record of both new logo acquisition and account growth.
• Experience within the BPO, CX, Customer Experience, Contact Center, Outsourcing, or Business Services sector.
• Strong client relationship management and stakeholder engagement skills.
• Excellent negotiation, presentation, and communication abilities.
• Experience with CRM platforms and Microsoft Office Suite.
• Ability to work independently and proactively in a hybrid environment.
• Fluent Italian and professional English (minimum B2 level).

Preferred Qualifications

• Existing network within the Italian market.
• Experience selling outsourced customer experience, digital transformation, technology-enabled services, or BPO solutions.
• Understanding of commercial and contractual negotiations.
• Experience managing complex sales cycles and strategic accounts.

Why Join Concentrix?

Be part of a global leader in Customer Experience and Business Process Outsourcing. Play a key role in expanding Concentrix's presence within the Italian market. Work in a dynamic environment that values innovation, collaboration, and professional growth. Competitive compensation package including annual bonus and benefits. Flexible hybrid/remote working model.

Location: Vimercate (Hybrid/Remote)/ North Italy

Contract: Permanent, Full-Time (40h/week)

CCNL: Telecomunicazioni BPO

Salary: €70,000 - €80,000 + Annual Bonus + Meal Tickets

Location: Italy - Work at Home Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.