Senior Sales&Account Manager BPO Experieced

CNX; Vimercate; Hybrid; EUR 70,000 - 80,000; Full time

Benefits offered by this job

Annual Bonus

Meal Tickets

Hybrid/Remote working model

Job summary

Concentrix is seeking a Senior Sales & Account Manager with BPO experience to drive revenue and expand Italian client relationships. You will lead new logo acquisition, nurture strategic accounts, and collaborate across functions to deliver tailored solutions in a hybrid/remote setup.

Ideal candidates have 5+ years in commercial roles, strong negotiation and presentation skills, and fluency in Italian plus English (B2+). Location is Vimercate with hybrid flexibility.

Qualifications

• 5+ years in Sales, Business Development, or Account Management.
• Proven track record in acquiring new logos and growing accounts.
• Experience in BPO/CX/Outsourcing sectors is required.
• Fluent Italian and professional English (B2+).
• Strong negotiation, presentation and relationship-building skills.

Responsibilities

• Identify and develop new business opportunities in the Italian market.
• Build and execute sales strategies to hit revenue targets.
• Manage and grow a portfolio of strategic clients, driving retention.
• Lead client presentations, proposals, negotiations and closings.
• Monitor market trends and coordinate with internal teams for solutions.
• Conduct regular business reviews with key stakeholders.

Skills

New logo acquisition

Account growth

CRM proficiency

Negotiation skills

Presentation skills

Fluent Italian

English proficiency (B2+)

Independent / proactive

Tools

CRM platforms

Microsoft Office Suite

Job description

Job Title:

Senior Sales&Account Manager BPO Experieced

Job Description

About Concentrix

_ At Concentrix _, we are passionate about delivering exceptional service and value to our clients. We are looking for a commercially driven professional who can combine new business development with strategic account management to accelerate our growth in the Italian market.

We are seeking a Sales & Account Manager with experience in the BPO industry, capable of generating new business opportunities while managing and expanding relationships with existing clients. The successful candidate will be responsible for driving revenue growth, identifying new market opportunities, and maximizing client value through strategic account development.

Key Responsibilities

• New Business Development (New Logo Acquisition)
• Identify, qualify, and develop new business opportunities within the Italian market.
• Build and execute sales strategies to achieve revenue and growth targets.
• Generate and manage a healthy sales pipeline through networking, prospecting, referrals, and market intelligence.
• Lead client presentations, solution proposals, contract negotiations, and deal closures.
• Monitor market trends, competitor activities, and emerging opportunities.

Account Management & Client Growth

• Develop and maintain strong relationships with strategic clients, acting as a trusted advisor.
• Manage and grow a portfolio of existing accounts, focusing on retention, expansion, and customer satisfaction.
• Identify upselling and cross-selling opportunities across Concentrix solutions and services.
• Collaborate with internal teams to deliver tailored client solutions and ensure service excellence.
• Conduct regular business reviews and strategic planning sessions with key stakeholders.

Strategic & Commercial Activities

• Track and report sales performance, pipeline progression, and account growth.
• Support the development of innovative solutions that create additional value for clients.
• Work closely with Operations, Solutions, Finance, and Leadership teams to achieve business objectives.
• Contribute to overall business strategy and market positioning within Italy.

Required Skills & Experience

• 5+ years of experience in Sales, Business Development, Account Management, or a similar commercial role.
• Proven track record of both new logo acquisition and account growth.
• Experience within the BPO, CX, Customer Experience, Contact Center, Outsourcing, or Business Services sector.
• Strong client relationship management and stakeholder engagement skills.
• Excellent negotiation, presentation, and communication abilities.
• Experience with CRM platforms and Microsoft Office Suite.
• Ability to work independently and proactively in a hybrid environment.
• Fluent Italian and professional English (minimum B2 level).

Preferred Qualifications

• Existing network within the Italian market.
• Experience selling outsourced customer experience, digital transformation, technology-enabled services, or BPO solutions.
• Understanding of commercial and contractual negotiations.
• Experience managing complex sales cycles and strategic accounts.

Why Join Concentrix?

• Be part of a global leader in Customer Experience and Business Process Outsourcing.
• Play a key role in expanding Concentrix’s presence within the Italian market.
• Work in a dynamic environment that values innovation, collaboration, and professional growth.
• Competitive compensation package including annual bonus and benefits.
• Flexible hybrid/remote working model.
• Location: Vimercate (Hybrid/Remote)/ North Italy
• Contract: Permanent, Full-Time (40h/week)
• CCNL: Telecomunicazioni BPO
• Salary: €70,000 - €80,000 + Annual Bonus + Meal Tickets

Location:

Italy - Work at Home

Time Type:

Full time