Senior Front Office Leader – Student Accommodation

Hines; Italia; In loco; EUR 890 - 1100; Tempo pieno

Descrizione del lavoro

Hines is seeking an Assistant General Manager for Student Accommodation in Italy. You will supervise the Front Office for hostel and student housing, oversee check-ins/outs and guest services, and work with housekeeping to meet quality standards.

This role requires 2–3 years supervisory hospitality experience, fluent English and Italian, and strong leadership. You will support guest experiences, promote community activities and manage reservations.

Competenze

• Minimum 2–3 years' supervisory experience in hospitality.
• Strong leadership and team management skills.
• Experience with PMS and Front Office software.
• Excellent command of English and Italian; additional languages are considered an advantage.
• Excellent communication, organisational, and problem-solving skills.
• Ability to work effectively within a team, manage multiple priorities, and thrive in a fast-paced environment.
• Genuine passion for hospitality, particularly in international environments.
• Proven ability to deliver exceptional customer service.

Mansioni

• Supervise Front Office team to ensure outstanding customer service and smooth daily operations.
• Manage check-in/check-out for hostel guests and students, resolving issues promptly.
• Monitor reservations and occupancy, optimizing room availability.
• Ensure guests receive a warm welcome and great experiences throughout their stay.
• Respond to guest inquiries and concerns with timely, solution-focused responses.
• Foster an inclusive atmosphere for students and international travelers.
• Promote activities to boost guest engagement.
• Maintain cleanliness and order in reception and public areas.
• Collaborate with GM and Housekeeping to meet quality standards.
• Be flexible with shifts, including weekends and holidays.
• Maintain Front Desk presence and cover AM/PM shifts as needed.
• Support Front Office during peak periods.
• Assist with busy periods and guest services as required.
• Coach Front Office on guest communication, conflict resolution, problem solving, teamwork, adaptability.
• Act as Deputy Manager on Duty during weekends when required.
• Manage online/phone reservations, emails, and keep reservation system up-to-date.
• Ensure accurate payment processing and resolve discrepancies.
• Prepare weekly/monthly reservations and occupancy reports.
• Collaborate with Marketing to boost property visibility.
• Promote social events and activities to encourage community.
• Handle guest communications via digital channels to maintain a positive image.
• Manage Front Office admin tasks, supplies and documentation.
• Produce Front Office performance reports to identify efficiency improvements.

Conoscenze

Leadership

Team management

English

Italian

Customer service

Problem-solving

Teamwork

Strumenti

Property Management Systems (PMS)

Front Office software

Descrizione del lavoro

Hines is seeking an Assistant General Manager for Student Accommodation in Italy. You will supervise the Front Office for hostel and student housing, oversee check-ins/outs and guest services, and work with housekeeping to meet quality standards.

This role requires 2–3 years supervisory hospitality experience, fluent English and Italian, and strong leadership. You will support guest experiences, promote community activities and manage reservations.