Assistant General Manager – Student Accommodation

Hines; Bologna; On-site; EUR 42,000 - 54,000; Full time

Job summary

aparto Bologna San Vitale is seeking an Assistant General Manager to lead the operations team, front desk and housekeeping, ensuring a safe, clean, and welcoming student residence. You will coordinate maintenance and facilities, support the General Manager with finance, reporting, and compliance, and manage relationships with residents, staff and contractors.

Experience in customer service, tenancy management, and hospitality operations is preferred; a proactive, collaborative mindset is

Qualifications

• Experience delivering excellent customer service.
• Understanding tenancy management and housing legislation.
• Sales and marketing with proven results.
• Ability to write reports and present performance indicators.
• Strong IT skills transferable to in-house systems (Starrez, Mews).
• Able to communicate effectively with people at all levels.
• Problem solving skills with ability to use own initiative.
• Relevant student accommodation, leisure, hospitality or building management experience preferable.

Responsibilities

• Train and guide the Front desk team to support you in all the main activities and duties and to be able to report and assist you in all aspects of the job.
• To take responsibility for the day to day running of the building, that it is clean and safe.
• To provide effective leadership to ensure key objectives are met.
• You will be responsible to coordinate the maintenance and facilities team.
• To process statutory and regulatory compliance including fire, water, H&S and other relevant audit areas.
• Ensuring maintenance is delivered in line with defined timeframes.
• You will assist with Debt Management and interact with students in a respectful manner.
• Responsible for the rota, work scheduling of the facilities team.
• To assist with building management making sure there is a smooth operation for student arrivals, departures summer turnarounds and refurbishment programmes.
• Understanding HR issues and ensuring they are dealt with or escalated professionally and in line with relevant legal frameworks.
• Capable to ensure all work is carried out within company guidelines and policies.
• Resolving any student complaints
• Ensure correct training is carried out where necessary.
• Maintaining overall building appearance and condition
• Overall responsibility for summer clean and maintenance programme delivery
• Ensuring a warm, welcoming environment to students, parents, and visitors to the site
• Assist in ensuring your site is a safe environment in which to live and work
• Be able to review reports on Debt, Income, and general occupancy.

Skills

Customer service

Tenancy management

Sales & marketing

Report writing

IT literacy

Communication

Problem solving

Hospitality operations

Tools

Starrez

Mews

Job description

Overview

Who are we?

aparto is an accommodation and student experience provider, we want to provide amazing experiences in all of our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.

Responsibilities

Role Profile

Based in the brand new aparto Student Housing property aparto Bologna San Vitale, the Assistant General Manager is a critical role for the success of our residences. You’ll manage the operations team (front desk and housekeeping) to ensure the building is kept in superb condition. You will work with the facilities team to ensure health and Safety and Fire compliant tasks are met on daily and monthly schedules. You will assist in organising the Preventative maintenance schedule is adhered to and report any defects to the Facility Manager. As Assistant General Manager you would be support the GM in all meetings reporting on finance, sales, commercial, operations and quality. It would be expected that you could also complete general administrative tasks mandatory for the actual Italian regulations about hospitality. You will support the GM to manage the overall property teams to coordinate all functions essential to delivering first class service to our student residents, this will include maintenance, cleaning, front-desk and security through a mix of directly employed staff and external contractors. You will also work closely with other General Managers and teams across the portfolio.

• Train and guide the Front desk team to support you in all the main activities and duties and to be able to report and assist you in all aspects of the job
• To take responsibility for the day to day running of the building, that it is clean and safe.
• To provide effective leadership to ensure key objectives are met.
• You will be responsible to coordinate the maintenance and facilities team.
• To process statutory and regulatory compliance including fire, water, H&S and other relevant audit areas.
• Ensuring maintenance is delivered in line with defined timeframes.
• You will assist with Debt Management and interact with students in a respectful manner.
• Responsible for the rota, work scheduling of the facilities team.
• To assist with building management making sure there is a smooth operation for student arrivals, departures summer turnarounds and refurbishment programmes.
• Understanding HR issues and ensuring they are dealt with or escalated professionally and in line with relevant legal frameworks.
• Capable to ensure all work is carried out within company guidelines and policies.
• Resolving any student complaints
• Ensure correct training is carried out where necessary.
• Maintaining overall building appearance and condition
• Overall responsibility for summer clean and maintenance programme delivery
• Ensuring a warm, welcoming environment to students, parents, and visitors to the site
• Assist in ensuring your site is a safe environment in which to live and work
• Be able to review reports on Debt, Income, and general occupancy.

Qualifications

Person Specification

• Experience of delivering excellent customer service
• A good working understanding of tenancy management and housing legislation
• A good handle on sales and marketing with a proven track record of results
• Ability to write reports and present performance indicators
• Strong IT skills transferable to in house systems (Starrez, Mews etc.)
• Able to communicate effectively with people at all levels
• Problem solving skills with ability to use own initiative
• Relevant student accommodation, leisure, hospitality or building management experience preferable
• Experience of offering pastoral care and spotting the issues that affect students
• Knowledge of the issues surrounding students
• Ability to handle sensitive issues
• Influencing skills and a professional outlook on challenging issues
• Outgoing and enthusiastic
• A desire to learn and to continually develop
• Willing to attend relevant training days/sessions
• Eager to seek feedback and review ways to do things better
• Able to work on own initiative

We are an equal opportunity employer and support workforce diversity.