Student Housing Operations Manager

Hines; Bologna; In loco; EUR 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

aparto Bologna San Vitale is seeking an Assistant General Manager to lead the operations team, front desk and housekeeping, ensuring a safe, clean, and welcoming student residence. You will coordinate maintenance and facilities, support the General Manager with finance, reporting, and compliance, and manage relationships with residents, staff and contractors.

Experience in customer service, tenancy management, and hospitality operations is preferred; a proactive, collaborative mindset is

Competenze

• Experience delivering excellent customer service.
• Understanding tenancy management and housing legislation.
• Sales and marketing with proven results.
• Ability to write reports and present performance indicators.
• Strong IT skills transferable to in-house systems (Starrez, Mews).
• Able to communicate effectively with people at all levels.
• Problem solving skills with ability to use own initiative.
• Relevant student accommodation, leisure, hospitality or building management experience preferable.

Mansioni

• Train and guide the Front desk team to support you in all the main activities and duties and to be able to report and assist you in all aspects of the job.
• To take responsibility for the day to day running of the building, that it is clean and safe.
• To provide effective leadership to ensure key objectives are met.
• You will be responsible to coordinate the maintenance and facilities team.
• To process statutory and regulatory compliance including fire, water, H&S and other relevant audit areas.
• Ensuring maintenance is delivered in line with defined timeframes.
• You will assist with Debt Management and interact with students in a respectful manner.
• Responsible for the rota, work scheduling of the facilities team.
• To assist with building management making sure there is a smooth operation for student arrivals, departures summer turnarounds and refurbishment programmes.
• Understanding HR issues and ensuring they are dealt with or escalated professionally and in line with relevant legal frameworks.
• Capable to ensure all work is carried out within company guidelines and policies.
• Resolving any student complaints
• Ensure correct training is carried out where necessary.
• Maintaining overall building appearance and condition
• Overall responsibility for summer clean and maintenance programme delivery
• Ensuring a warm, welcoming environment to students, parents, and visitors to the site
• Assist in ensuring your site is a safe environment in which to live and work
• Be able to review reports on Debt, Income, and general occupancy.

Conoscenze

Customer service

Tenancy management

Sales & marketing

Report writing

IT literacy

Communication

Problem solving

Hospitality operations

Strumenti

Starrez

Mews

Descrizione del lavoro

aparto Bologna San Vitale is seeking an Assistant General Manager to lead the operations team, front desk and housekeeping, ensuring a safe, clean, and welcoming student residence. You will coordinate maintenance and facilities, support the General Manager with finance, reporting, and compliance, and manage relationships with residents, staff and contractors.

Experience in customer service, tenancy management, and hospitality operations is preferred; a proactive, collaborative mindset is