Senior Concierge Lead - Luxury Guest Experience (Venice)

Four Seasons; Venezia; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury hotel brand in Venice is seeking an experienced Assistant Head Concierge to support the Head Concierge in coordinating operations and enhancing guest experiences. This role demands strong communication and organizational skills, alongside a deep knowledge of the local area. Candidates should have 3–5 years in a senior Concierge role at a luxury hotel. The position offers competitive salary and benefits, and requires fluency in English and Italian.

Servizi

Competitive salary

Comprehensive benefits package

Employee discounts for stays

Complimentary dry cleaning for uniforms

Complimentary employee meals

Competenze

• 3–5 years in a senior Concierge role in luxury hotel.
• Ability to remain composed under pressure and manage multiple priorities.
• Fluency in English and Italian required.

Mansioni

• Assist in coordinating all Concierge operations for guests.
• Maintain strong knowledge of local attractions and arrange services.
• Lead and motivate the Concierge team to deliver excellent service.

Conoscenze

Strong communication skills

Organizational skills

Problem-solving skills

Knowledge of local area

Customer service excellence

Descrizione del lavoro

A luxury hotel brand in Venice is seeking an experienced Assistant Head Concierge to support the Head Concierge in coordinating operations and enhancing guest experiences. This role demands strong communication and organizational skills, alongside a deep knowledge of the local area. Candidates should have 3–5 years in a senior Concierge role at a luxury hotel. The position offers competitive salary and benefits, and requires fluency in English and Italian.