Senior Client Advisor – Milano Montenapoleone

LVMH Group; Milano; In loco; EUR 45.000 - 75.000; Tempo pieno

Descrizione del lavoro

Bvlgari’s Milan flagship seeks a Senior Client Advisor to deliver exceptional luxury service, drive sales, and uphold the brand’s prestigious environment. You will engage clients and represent the brand at events, ensuring a visually exquisite store experience in line with Bulgari’s spirit.

The role requires 6–8 years in luxury retail, outstanding selling skills, strong interpersonal abilities and a passion for the brand.

Competenze

• 6-8 years of luxury retail sales experience.
• Excellent selling skills and customer focus.
• Strong interpersonal skills and passion for the Bulgari brand.
• Knowledge of fine Jewellery & Watches is a plus.

Mansioni

• Maximize sales opportunities from every entrance in store.
• Act as Brand Ambassador promoting the brand inside and outside the store; engage with potential customers.
• Contribute to KPI achievement.
• Handle all clients/prospects entering the store for browsing, purchase, after-sales, or complaints.
• Manage the sales process from Welcome to Packaging.

Conoscenze

Luxury retail sales

Excellent selling skills

Interpersonal skills

Customer orientation

Brand ambassador

Jewellery & Watches knowledge

CRM experience

Strumenti

CRM system

Descrizione del lavoro

Within our Flagship Store in Milan, we are searching for a Senior Client Advisor.

Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.

Job responsibilities

Accountabilities

Sales and Services

• Maximize sales opportunity deriving from any entrance in store
• Acting as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers. This involve, as instance taking part in networking events
• Contribute to the KPIs achievement
• Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
• Handle sales process as per delivery standards (from Welcome to Packaging)

CRM

• Enrich CRM data base with clients granting KPIs quality in data collection
• Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities
• Perform all CRM 1 to 1 activities as per Store Manager indications including CRM After Sales Service (ex. follow up on watch maintenance)

Other Activities

• Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)
• Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines
• Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored

Profile

Desired Skills and Experience

• 6-8 years of experience in luxury retail sales
• Excellent selling skills
• Knowledge of fine Jewellery & Watches is a plus
• Passion for the brand
• Strong Interpersonal skills and outstanding customer orientation

Bvlgariwas founded in the heart of Rome in 1884.Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.

Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiquesand hotels.

Demonstrated through its numerous philanthropic partnerships,Bvlgarideeply believes in innovating the present for a sustainable future through its commitmentto Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.

Join us at LVMH, where your talent is at the heart of our collective successes.