Senior Client Advisor – Milano Montenapoleone

BVLGARI; Milano; Ibrido; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Bulgari in Milan's flagship store is seeking a Senior Client Advisor to drive luxury sales and provide exceptional customer service. You will engage clients, maintain brand standards, and contribute to KPI targets while representing the Bulgari brand with elegance and expertise.

The role emphasizes high-end clienteling, retail excellence, and a passion for fine jewellery and watches. A proactive, network-oriented attitude will be valued in this premium environment.

Competenze

• 6-8 years of experience in luxury retail sales.
• Knowledge of fine Jewellery & Watches is a plus.
• Strong interpersonal skills and outstanding customer orientation.
• Passion for the brand.

Mansioni

• Maximize sales opportunity deriving from any entrance in store.
• Acting as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers. This involve taking part in networking events
• Contribute to the KPIs achievement
• Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
• Handle sales process as per delivery standards (from Welcome to Packaging)

Conoscenze

Luxury retail sales experience

Excellent selling skills

Interpersonal skills

Customer orientation

Descrizione del lavoro

Within our Flagship Store in Milan, we are searching for a Senior Client Advisor.

Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.

Accountabilities

Sales and Services

• Maximize sales opportunity deriving from any entrance in store
• Acting as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers. This involve, as instance taking part in networking events
• Contribute to the KPIs achievement
• Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
• Handle sales process as per delivery standards (from Welcome to Packaging)

CRM

• Enrich CRM data base with clients granting KPIs quality in data collection
• Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities
• Perform all CRM 1 to 1 activities as per Store Manager indications including CRM After Sales Service (ex. follow up on watch maintenance)

Other Activities

• Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)
• Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines
• Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored

Desired Skills and Experience

• 6-8 years of experience in luxury retail sales
• Excellent selling skills
• Knowledge of fine Jewellery & Watches is a plus
• Passion for the brand
• Strong Interpersonal skills and outstanding customer orientation