Senior Client Advisor

Richemont; Corsico; On-site; EUR 37,000 - 40,000; Full time

Benefits offered by this job

Annual bonus plan

Commission scheme

8 EUR Meal Vouchers per working day

Welfare

Job summary

As a dedicated member of the Florence team, the Senior Client Advisor is the key role in achieving the boutique's objectives and targets with a high level of autonomy. This position centers on delivering an unforgettable brand experience through empathy, listening, and deep Maison knowledge to drive sales.

You will master the Panerai Selling Ceremony, build a network of high potential clients, and support after-sales with Maison procedures, while contributing to events and digital initiatives in

Responsibilities

• actively uphold operational excellence in mastering the Panerai Selling Ceremony
• demonstrate a strong sales mindset and identify business growth opportunities
• ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio
• support after-sales clients with helpful solutions in accordance with Maison procedures
• become a brand ambassador and build a network of high potential clients
• offer an unforgettable client experience and build a loyal client relationship
• reach the sales target and contribute to the team objectives
• contribute to pushing the boundaries and developing memorable events and client activation
• contribute to implementing digital strategy and leveraging digital tools in dedicated market
• manage the boutique's operations following the procedures and policies

Job description

YOUR MISSION

As a dedicated member of the Florence team, the Senior Client Advisor is the key role in achieving the boutique's objectives and targets with a high level of autonomy.

As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

HOW WILL YOU MAKE AN IMPACT?

• You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
• You will demonstrate a strong sales mindset and identify business growth opportunities
• You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio
• You will support after-sales clients with helpful solutions in accordance with Maison procedures
• You will become a brand ambassador and build a network of high potential clients

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
• With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
• With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
• With your digital skills, you will be a key player in implementing digital strategy and leveraging digital tools in dedicated market
• Using your excellent structural and organisational skills, you will manage the boutique's operations following the procedures and policies.

INTERVIEW PROCESS

1st Stage - After your application has been selected, our recruitment team will reach out to you to conduct an introductory call

2nd Stage - Interview with the Boutique Manager

3rd Stage - Interview with the HR Manager and Brand Manager

WHAT WE OFFER

• CCNL Commercio
• Salary Range 37K - 40K€
• Annual bonus plan
• Commission scheme
• 8 EUR Meal Vouchers per working day
• Welfare