Luxury Boutique Client Experience Lead

Richemont; Corsico; On-site; EUR 37,000 - 40,000; Full time

Benefits offered by this job

Annual bonus plan

Commission scheme

8 EUR Meal Vouchers per working day

Welfare

Job summary

As a dedicated member of the Florence team, the Senior Client Advisor is the key role in achieving the boutique's objectives and targets with a high level of autonomy. This position centers on delivering an unforgettable brand experience through empathy, listening, and deep Maison knowledge to drive sales.

You will master the Panerai Selling Ceremony, build a network of high potential clients, and support after-sales with Maison procedures, while contributing to events and digital initiatives in

Responsibilities

• actively uphold operational excellence in mastering the Panerai Selling Ceremony
• demonstrate a strong sales mindset and identify business growth opportunities
• ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio
• support after-sales clients with helpful solutions in accordance with Maison procedures
• become a brand ambassador and build a network of high potential clients
• offer an unforgettable client experience and build a loyal client relationship
• reach the sales target and contribute to the team objectives
• contribute to pushing the boundaries and developing memorable events and client activation
• contribute to implementing digital strategy and leveraging digital tools in dedicated market
• manage the boutique's operations following the procedures and policies

Job description

As a dedicated member of the Florence team, the Senior Client Advisor is the key role in achieving the boutique's objectives and targets with a high level of autonomy. This position centers on delivering an unforgettable brand experience through empathy, listening, and deep Maison knowledge to drive sales.

You will master the Panerai Selling Ceremony, build a network of high potential clients, and support after-sales with Maison procedures, while contributing to events and digital initiatives in