Senior Client Advisor

Panerai; Corsico; On-site; EUR 39,000 - 42,000; Full time

Benefits offered by this job

Annual bonus plan

Commission scheme

Meal vouchers

Welfare

Job summary

Panerai Milan is seeking a Senior Client Advisor to uphold the boutique’s objectives with a high level of autonomy. You will master the Panerai Selling Ceremony and bring a tailor-made client experience through deep product knowledge and attentive listening.

In this role you will drive sales growth, build loyalty with high-potential clients, and support omnichannel initiatives using CRM and Clienteling tools.

Qualifications

• Experience in luxury retail and boutique environments preferred.
• Strong clienteling and relationship-building skills.
• Fluency in Italian and English is mandatory.

Responsibilities

• Uphold operational excellence and master the Panerai Selling Ceremony.
• Demonstrate a strong sales mindset and identify growth opportunities.
• Ensure tailor-made client and prospect follow-up and maintain high-quality service using CRM & Clienteling tools; report accurately.
• Support after-sales clients with solutions according to Maison procedures.

Skills

Sales experience

Customer service

CRM & clienteling

Omnichannel

Brand ambassador

Tools

CRM software

Job description

YOUR MISSION

As a dedicated member of the Milan team, the Senior Client Advisor is the key role in achieving the boutique's objectives and targets with a high level of autonomy.

YOUR MISSION

As a dedicated member of the Milan team, the Senior Client Advisor is the key role in achieving the boutique's objectives and targets with a high level of autonomy.

As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

HOW WILL YOU MAKE AN IMPACT?

• You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
• You will demonstrate a strong sales mindset and identify business growth opportunities
• You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio leveraging the available CRM & Clienteling tools thoroughly and reporting accurately
• You will support after-sales clients with helpful solutions in accordance with Maison procedures

procedures

• You will become a brand ambassador and build a network of high potential clients

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
• With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
• With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
• With your digital skills, you will be a key player in implementing Omnichannel strategy and leveraging digital tools in dedicated market
• Using your excellent structural and organisational skills, you will manage the boutique’s operations following the procedures and policies.
• Fluency in Italian and English is a must

INTERVIEW PROCESS

1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call

2nd Stage – Interview with the Boutique Manager

3rd Stage – Interview with the HR Manager and Brand Manager

What We Offer

• CCNL Commercio
• Salary Range 39K - 42K€
• Annual bonus plan
• Commission scheme
• 8 EUR Meal Vouchers per working day
• Welfare