Senior Client Advisor

IT05 Richemont Italia S.p.A.; Milano; On-site; EUR 39,000 - 42,000; Full time

Benefits offered by this job

Annual bonus plan

Commission scheme 8 EUR Meal Vouchers

Welfare

Job summary

Panerai in Milan seeks a Senior Client Advisor to drive boutique targets with autonomy, delivering exceptional brand experiences through strong product knowledge and CRM-driven clienteling. The role emphasizes after-sales support, events, and omnichannel engagement to build loyalty and growth.

Fluency in Italian and English is a must, with a sales mindset and passion for watches. The position offers a competitive salary, annual bonus plan, and meal vouchers in a welfare‑oriented environment.

Qualifications

• Fluency in Italian and English is essential.
• Experience in luxury retail or watches is preferred.
• Strong listening, service orientation and brand ambassador mindset.

Responsibilities

• Uphold the Panerai Selling Ceremony with operational excellence.
• Identify business growth opportunities and achieve boutique targets.
• Maintain tailor-made client follow-up and use CRM tools to reporting.
• Support after-sales clients with solutions per Maison procedures.
• Serve as a brand ambassador and develop a high-value client network.

Skills

Italian fluency

English fluency

Sales excellence

CRM & clienteling

Tools

CRM software

Clienteling tools

Job description

Founded in Florence in 1860, Panerai forged its reputation by developing precision instruments and professional watches for the Royal Italian Navy, renowned for their reliability and functional design. Rooted in performance, purpose, and precision, the Maison embraces its heritage while pushing the boundaries of innovation, combining Italian design with Swiss expertise. Today, Panerai continues to create tool watches that serve as trusted companions for every adventure, even in the most demanding environments.

YOUR MISSION As a dedicated member of the Milan team, the Senior Client Advisor is the key role in achieving the boutique’s objectives and targets with a high level of autonomy. As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.

HOW WILL YOU MAKE AN IMPACT?

• You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
• You will demonstrate a strong sales mindset and identify business growth opportunities
• You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio leveraging the available CRM & Clienteling tools thoroughly and reporting accurately
• You will support after-sales clients with helpful solutions in accordance with Maison procedures
• You will become a brand ambassador and build a network of high potential clients

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
• With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
• With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
• With your digital skills, you will be a key player in implementing Omnichannel strategy and leveraging digital tools in dedicated market
• Using your excellent structural and organisational skills, you will manage the boutique’s operations following the procedures and policies.

Fluency in Italian and English is a must

INTERVIEW PROCESS

• 1st Stage – After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
• 2nd Stage – Interview with the Boutique Manager
• 3rd Stage – Interview with the HR Manager and Brand Manager

WHAT WE OFFER

• CCNL Commercio Salary Range 39K - 42K€
• Annual bonus plan
• Commission scheme 8 EUR Meal Vouchers per working day
• Welfare

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.