Luxury Client Advisor — Omnichannel & Brand Experience

IT05 Richemont Italia S.p.A.; Milano; On-site; EUR 39,000 - 42,000; Full time

Benefits offered by this job

Annual bonus plan

Commission scheme 8 EUR Meal Vouchers

Welfare

Job summary

Panerai in Milan seeks a Senior Client Advisor to drive boutique targets with autonomy, delivering exceptional brand experiences through strong product knowledge and CRM-driven clienteling. The role emphasizes after-sales support, events, and omnichannel engagement to build loyalty and growth.

Fluency in Italian and English is a must, with a sales mindset and passion for watches. The position offers a competitive salary, annual bonus plan, and meal vouchers in a welfare‑oriented environment.

Qualifications

• Fluency in Italian and English is essential.
• Experience in luxury retail or watches is preferred.
• Strong listening, service orientation and brand ambassador mindset.

Responsibilities

• Uphold the Panerai Selling Ceremony with operational excellence.
• Identify business growth opportunities and achieve boutique targets.
• Maintain tailor-made client follow-up and use CRM tools to reporting.
• Support after-sales clients with solutions per Maison procedures.
• Serve as a brand ambassador and develop a high-value client network.

Skills

Italian fluency

English fluency

Sales excellence

CRM & clienteling

Tools

CRM software

Clienteling tools

Job description

Panerai in Milan seeks a Senior Client Advisor to drive boutique targets with autonomy, delivering exceptional brand experiences through strong product knowledge and CRM-driven clienteling. The role emphasizes after-sales support, events, and omnichannel engagement to build loyalty and growth.

Fluency in Italian and English is a must, with a sales mindset and passion for watches. The position offers a competitive salary, annual bonus plan, and meal vouchers in a welfare‑oriented environment.