Service Sales Support Specialist

Tech Sales Jobs; Dalmine; Hybrid; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing support

Canteen provided

Job summary

ABB's Service Division is seeking a Service Sales Support Specialist - Area Manager in Dalmine, Italy. You will collaborate with Sales and customers to prepare technical descriptions of products, determine costs, and support in final documentation for demanding offers.

You will oversee profitability, provide world-class technical and commercial support across markets, and help drive ABB's LV and MV portfolio growth while aligning with internal standards and KPIs.

Qualifications

• LV & MV electrical product knowledge or equivalent equipment.
• Engineering degree preferred.
• Experience with CRM and multi-country sales coordination.
• Fluent in Italian and English; additional languages a plus.

Responsibilities

• Collaborate with Sales and customers to prepare technical descriptions and finalize offers.
• Determine costs and provide technical support for proposals.
• Analyze proposals and ensure profitability with ABB standards and KPIs.
• Oversee multi-country sales support and market competitiveness.

Skills

Electrical portfolio knowledge

CRM proficiency

Sales enablement tools

Multinational coordination

Italian & English fluency

Education

Engineering degree

Tools

SAP

Salesforce

Job description

Service Sales Support Specialist - Area Manager

Location: Dalmine, Bergamo, Italy

Category: Service

Employment Type: Full Time

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Service Sales Support Manager

Your role and responsibilities

You will have the opportunity to collaborate in conjunction with the Sales organization and customers throughout the proposal process by preparing technical descriptions of the applied products and technology. Each day, you will determine costs, prepare final documentation, and serve as a key technical resource in the assigned area. You will also showcase your expertise by performing lost proposal analysis, identifying potential cause, and recommending future actions.

Work Model: #LI-Hybrid.

In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

• Supporting the local Sales organization and customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers.
• Preparing / supporting in the preparation of technical/commercial offers based on customer specification requirements, local business/feeder factory indications, and Sales organization directives.
• Analyzing customer needs and competitor offers through information from general market and the Sales organization.
• Overseeing overall profitability for the proposed solution to the sales organization.
• Ensure world-class technical and commercial support for internal and external customers across multiple markets and countries and drive sales growth, monitor business results, and enable countires in your assigned area to successfully sell our Low Voltage and Medium Voltage product portfolio, whilst overseeing estimations, bids, and proposals ensuring alignment with ABB standards, commercial targets, and Operational Results (OR) KPIs.
• Develop and implement the local sales support strategy aligned with ABB Electrification Service (ELSE) global vision; monitor, review, and adjust approach to ensure continuous improvement and market competitiveness.
• Monitor project pipeline, identify sales opportunities, remove blockers, drive enablement initiatives for LV and MV product portfolio in your assigned area.

Qualifications for the role

• Expertise in LV & MV electrical product portfolios and the electrification/electrical distribution market; or equivalent circuit breakers, switchgear, and retrofit solutions.
• Degree in Engineering or related field is preferred.
• Adept with sales enablement tools, CRM platforms (SAP, Salesforce, or equivalent), and project pipeline management methodologies; experience with multi-country sales coordination and international market dynamics.
• You are passionate about teamworking, strategic thinking, you are captivated by driving sales growth, solving complex customer challenges through innovative sales approaches.
• You are fluent in Italian and English; proficiency in additional European languages (German, French, Spanish) is a plus.
• You demonstrate strong communication, negotiation, and stakeholder management skills.

Compensation Package

As part of our commitment to transparency, we want to share the compensation details for this position:

Applicable CBA: Metalmeccanico

Minimum annual salary: € 36.000,00

Variable Pay: Eligible for Company Productivity Bonus

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits as per policy

• Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families. Welfare plan with a wide range of personalized services, Canteen provided.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

#ABBCareers #RunwithABB

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.